3rd Line Infrastructure engineer

2 weeks ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time £45,000
3rd Line IT Engineer

Company benefits and salary :

  • -Salary up to £45,000
  • Career development & opportunities
  • -Microsoft qualifications
  • -Mentoring opportunities
  • -Performance reviews
  • -Diverse community
  • -Workplace culture
  • -Flexible scheduling
  • -Flexible working from home
  • -Social events
  • -Company pension scheme
  • -Onsite parking
  • -Overtime
  • -Use of company vehicles
  • -20 Days Holidays, plus bank holidays + Birthday
  • -Company laptop

This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress.

You will be responsible for providing efficient remote/onsite Installations & Support and services to clients located UK-wide.
What's involved?

  • Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations
  • Engage with customers to resolve technical issues and institute best practices.
  • Project managing server installations and migrations
  • Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.
  • Providing efficient and friendly remote and on-site technical support, working within customer SLAs
Skill requirements:
  • Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN's, QoS, VLAN's etc)
  • Cloud Technologies (Azure, AWS)
  • Strong understanding Microsoft Exchange / Office 365
  • Strong understanding of subnetting, and IP allocation best practices.
  • Strong understanding of hypervisors (HyperV, VMWare)
  • Strong Understanding of Backup technologies (Various Products)
  • Experience in System Administration with Active Directory / Group Policy
  • Experience in supporting Microsoft Desktop environments
  • Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
  • Excellent communication skills – both written and verbal
  • Able to work on own and under pressure
  • Self-motivated
  • Good time management and priority handling
  • Previous experience of working in a customer-facing environment
  • Ability to perform root cause analysis
  • Technical Documentation skills
  • Professional working attitude
Knowledge of:
  • Microsoft Office 2010+
  • Windows Server 2016/2019
  • AD Administration
  • Microsoft Exchange Server 2010 – 2019
  • Office 365
Desirable skills:
  • Microsoft Accreditations
  • 3rd Party Vendor Accreditations (e.g Sonicwall)
  • Experience of working within a Managed Service Provider Environment
  • Apple mac experience
This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career.

We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch

Job Types: Full-time, Permanent

Salary: Dependant on experience

Benefits:
  • Company pension
Schedule:
  • Monday to Friday
Experience:
  • IT: 5 years (Preferred)
Work remotely:
  • No
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