Customer Data Integrity Analyst

1 week ago

London, Greater London, United Kingdom Betting & Gaming Limited Full time

The Customer Due Diligence (CDD) Operations Department within Customer Services is responsible for conducting detailed investigations of Digital/Multi Channel customers to detect money laundering risks and potential vulnerable gamblers.

These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.

Reporting to the [insert line manager job title] you will be part of the Customer Due Diligence Team ,and you will be responsible for inbound and outbound contact with customers, by telephone or other electronic means, to address potential Safer Gambling, Affordability, or Financial Crime concerns.

Contacting customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.
Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence.

Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.

Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure, and maintain a documented audit trail of decision making.
Handle sensitive information in line with data privacy requirements.
Thorough understanding of Safer Gambling and AML policy requirements.
Proven track record in delivering high-quality work in a fast-paced, challenging environment.

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance.

Join us, and a competitive salary is just the beginning. Hybrid working – 2 days in the office
Private medical insurance
Pension scheme – matched to 6%
Ability to buy and sell holiday
Additional "It's Your Game" day off to use at either Christmas or New Year
Entain & Enhance days – 2 paid days off to focus on your professional or personal development
Share save scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Because when you join the Entain family, it's your game.

We may sit on the FTSE100, but for millions of customers worldwide, we're the brands they hold in their hands – and heart.

As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones.

Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector.

Our ambition is to make sure everyone at Entain feels valued, respected and included.

Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work.

Sustainability drives everything we do, and doing what's right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities.

Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

We want our employees to feel healthy and supported at home and at work.

That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain
We love building bonds between our people, and we love to build your career up too.

We'll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.

Connect with our talent community, and we'll keep you updated on new opportunities that match your interests, upcoming events, and stories from our team.

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