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Service Engineer

3 months ago

Bolton, Bolton, United Kingdom The Portfolio Group Full time

Role Specification

JOB TITLE:
Field Service Engineer

DEPARTMENT:
Field Services

REPORTING TO:
Senior Field Service Engineer

LOCATION:
Field Based

MAIN PURPOSE OF JOB
To deliver a comprehensive Service Support and Service Delivery engineering function which is cost

support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting

Offices.

KEY ACCOUNTABILITIES

  • Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self
Service Terminals, IT equipment and associated peripherals.

  • Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
  • Full compliance with Health and Safety legislation.

ACCOUNTABILITES

  • Arrive on duty when required ensuring all issued and required equipment is available liaising with
workshop and logistics.

  • Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to
minimise downtime.

  • Ensure the required standards of technical support are maintained during business hours and
during key events throughout the sporting calendar.

  • Complete installation reports and sign off Retail Incidents.
  • Install and decommission stock using Stock Audit systems
  • Security and safe storage of equipment when not in use.
  • Produce daily timesheet reports
  • Proactively communicate with other departments both internally and externally when required.
  • Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and
out.

  • Adhere to all company policies and procedures.
  • Always work safely escalating any issues to Senior Management.
  • Undertake any reasonable task as designated by a senior line manager.

PERSON SPECIFICATION
QUALIFICATIONS / EXPERIENCE / SKILLS

  • Excellent interpersonal and written communication skills.
  • Appropriate level of computer literacy.
  • Appropriate level of problemsolving skills.
  • Appropriate level of technical skills.
  • Appropriate level of network skills.
  • Appropriate level of Audio/Visual Installation and RF distribution
  • Full driving licence essential

PERSONAL CHARACTERISTICS

  • Able to follow and carry out instructions
  • Able to remain calm under pressure.
  • Proactive approach to work.
  • Friendly, approachable attitude towards team and others
  • Able to meet tight deadlines.
  • Ongoing commitment to personal development.
  • Able to selfmotivate, work alone and as part of a team when required
  • Resourceful.

DESIRABLE

  • Prepared to drive medium to long distances
  • Flexible approach to working hours as required by the business to work weekends, Bank
Holidays, early morning, and evenings.

  • Able to spend shortmedium periods away from home when required

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