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2nd Line Service Desk Engineer

3 months ago

Rochester, Medway, United Kingdom Air IT Full time

Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to join our team and contribute to our success story.

About Us:

At Air IT, we've grown into a family of nine leading companies, united by a common vision of excellence. Our commitment to innovation and dedication has earned us numerous regional, national, and industry awards, paving the way for a bright future ahead.

The Role:

As a 2nd Line Service Desk Engineer, you'll play a crucial role in ensuring the smooth operation of our clients' IT systems. Working alongside a dynamic team of seven, you'll handle escalated service requests, prioritise tickets, and provide timely resolutions to technical queries. Your dedication to excellent customer service and your technical expertise will be the cornerstone of our success.

What You'll Do:

Manage technical cases efficiently, keeping clients informed of progress Monitor the progress of technical matters assigned to the team Monitor clients' IT systems using monitoring software Escalate issues promptly when necessary

About You:

To excel in this role, you'll need:

Previous experience in an IT helpdesk support role Knowledge and experience of various IT systems Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license

The Benefits:

Joining Air IT means unlocking a world of opportunities and rewards, including:

Hybrid working options for a better work-life balance 25 days annual leave plus bank holidays Ongoing learning and development opportunities Cycle to work scheme and technology vouchers Enhanced family leave Celebration day - an additional day off each year to celebrate an occasion important to you Salary sacrifice pension 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact Company social events and competitions Discount and Cashback Scheme Group Income Protection Life Insurance EAP and Virtual GP Service

Join Us:

If you're ready to take the next step in your IT career and be part of a team that's making waves in the industry, then Air IT is the place for you. Don't miss out on this chance to grow, learn, and thrive with us. Apply now and be part of something truly extraordinary

Other titles for this role may include 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, Network Support Engineer, or IT Support Technician.