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About the role
Maranello Ferrari and Maserati, based in Thorpe, Surrey are looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Aftersales Welcome team
As a Sytner Host, you should share your passion for our brands every day and immerse customers in the world of Maranello.
You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.
Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
You will be the first impression on the phone for our clients and guests - so a warm and cheerful voice with an ability to efficiently transfer the call is essential.
You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer.
You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industryleading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events
We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
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Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
