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Customer Resolution Officer
7 days ago
Customer Resolution Officers (Complaints) will lead on the management of complaints, Members Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations.
The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues - primarily through ensuring that concerns are fully understood and addressed comprehensively and quickly in way that is positive and helpful for customers, minimising further issues.
The Customer Resolution Officers will also play a key role in identifying and sharing learning opportunities from complaints and issues that can be used for service improvement.
Key Skills / Experience
- Providing services to a diverse customer group including vulnerable people
- Using IT systems such as a CRM when assisting customers
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Customer Resolution Officer
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London, Greater London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services.Job RoleTo carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer...
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