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Service Advisor

3 months ago

Brentford, Greater London, United Kingdom GWR Kia Full time
GWR Kia

Kia - Service

Full time

Permanent

Salary:
OTE up to £37,500 depending on experience
Hours: 47.

25 hours per week, Monday to Friday, alternate Saturday mornings
Location: GWR Kia, 963 Great West Road, Brentford, Middlesex TW8 9FX
A bit about us:


Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence.

We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.


What you will be doing:

  • Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted
  • Understand the customer's needs and correctly interpret instructions
  • Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required
  • Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required
  • Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices

What we need from you:

  • A full
    _driving licence _is essential
-
_ Experience_ working within an automotive service department is essential

  • Outstanding
    _communication skills_, both in person and on the telephone
  • High level of
    _accuracy_ with excellent
    _attention to detail_:
  • Strong
    _organisational skills_ and ability to follow strict procedures


Our
_commitment to excellence_ has been recognised by prestigious accolades, including the
_Great Place to Work_ awards consecutively; in
_2022_ and
_2023_.In January 2023, we were awarded
_Best Place to Work for Well-being_, a testament to our dedication to fostering a healthy and supportive environment.

Furthermore, our achievements include being
_Highly Commended_ title at the
_AM Awards_ for
_Leadership and Diversity in May 2023_.Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.


Salary

  • OTE up to £37,500 per annum (depending on experience)
    Hours
hours per week, Monday to Saturday as per rota
Benefits

  • 32 days annual leave (including bank holidays), increasing after 4 years of service, your birthday off paid, plus additional annual leave purchase scheme Familyfriendly benefits including Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages Reduced rates on vehicle purchases & maintenance Recognition of long service, every 5 years Norton Way "Stars of the Month" award Free eye tests Improved Employee Assistance Programme Tech purchasing benefits Cycle to Work Scheme Staff referral bonuses Along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.