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Digital Support Apprentice

3 months ago

Leicester, Leicester, United Kingdom JBC Skills Training Ltd Full time

Apprenticeship summary

Annual wage
£15,000 a year

Salary will rise to £24k on completion of the apprenticeship.

Working week
Monday - Friday, 9.00am - 5.00pm

Total hours per week: 37.5 hours a week

Expected duration
15 Months

Apprenticeship level
Advanced
Level 3 (A level)

Positions
2 positions available

What will the apprentice be doing?
The day-to-day tasks of this role are listed below.

  • Delivery of service for our business customers for services including FTTP and SIP phone overlay
  • Liaising with sales staff to ensure we have all the details needed to provision a service
  • Liaising with suppliers to ensure the smooth delivery of a service from order to delivery
  • Walking the customer through the order to process to ensure they are updated at every step of the process
  • Ensuring that a customer's service has been delivered correctly and that they have everything they need post order
  • Passing all order details to billing to ensure we recognise the revenue as soon as possible
  • Being the first line of support running basic checks from workflow before handing customers over to our 2nd line technical support team for their issues to be resolved

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Digitial Support Technician apprenticeship standard (either Applications or Service Technician)
  • This apprenticeship is delivered through Work Based Assessment
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested

What is the expected career progression after this apprenticeship?

Requirements and prospects

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Qualifications

  • GCSE or equivalent English (Grade A*C/94) essential
  • GCSE or equivalent Maths (Grade A*C/94) essential

Things to consider
Desirable Skills Previous work experience in a telephone-based customer services role Knowledge of telecoms or IT services Previous knowledge or use of Zoho/CRM systems

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard
Digital support technician
Level 3 (A level)

Job Types:
Full-time, Permanent, Apprenticeship

Salary:
£15,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent (required)

Ability to Commute:

  • Leicester (required)

Work Location:
In person