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Hotline Technical Support Engineer
2 weeks ago
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner.
By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.nResearch and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.nHelp and support with testing products; and report the results to your line manager.nMaintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.nAttend regular training and meetings to maintain and expand knowledge and performance level.nUnderstand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
nIT network design skills, knowledge and experiencenIT troubleshooting skills, knowledge and experiencenIP CCTV system design skills, knowledge and experience (desirable)nIP CCTV troubleshooting skills, knowledge and experience (desirable)nAnalogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration) (desirable)nAnalogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration) (desirable)nDoor Entry System Design skills, knowledge and experience (desirable)nDoor Entry System troubleshooting skills, knowledge and experience (desirable)
Competences:
nA good team player who is able to work with other team members to achieve team targetsnAttention to detailnGood communication skills as well as interpersonal skills to understand customers' needs and meet their expectationsnGood problem solving skills and resiliencenPositive attitude towards worknHigh integrity
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Hotline Technical Support Engineer
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Hayes, Greater London, United Kingdom Hikvision UK & Ireland Full timeJob DescriptionJoin our team as a Hotline Technical Support Engineer at Hikvision UK Limited, where you will play a crucial role in providing assistance to our distributors, integrators, and installers. Your main goal will be resolving any issues or challenges they may face with our products and solutions promptly and effectively. By offering this vital...
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Hotline Technical Support Engineer
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Hayes, UK, London, United Kingdom Hikvision UK & Ireland Full timeHotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and...
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