Senior Support Manager

1 week ago

Harlow, Essex, United Kingdom Greater Anglia Full time

Are you looking for an opportunity?
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England.

We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence.

Not to mention a whole new set of modernised greener trains, it's never been a more exciting time to start a career with us.

Do you want to be part of the journey? Come along and join Greater Anglia


We have a rare and exciting opportunity for a Senior Support Manager to join the West Anglia Customer Service team based at Harlow Town Station, on a part-time basis (three days a week).

This is a fixed term contract which is expected to last up to 14 months.

The Role


You will lead and engage a small team of roster colleagues to ensure that they are energized and able to meet the changing demands of the business.


As a member of the management team, the role provides important administrative and managerial support to the whole Customer Services team and although the role is highly varied, it typically includes producing and maintaining various departmental records,collating and producing a number of weekly and periodic performance reports, ordering and distributing stocks and supplies, meeting note and action taking, and scheduling and coordinating colleague medicals.


As a key point of contact for the wider team, the role also maintains and develops internal and external relationships with a variety of colleagues, departments and stakeholders.


What we are looking for


We are seeking a self-motivator, who is very well organised and is comfortable with managing their own time to take ownership of situations and meet deadlines.

Although not essential, previous experience in supervising a small team and/or administrativework is an advantage.


Excellent communication skills across all levels of business will be especially important - both written and verbal - and you will need to have a good underlying standard of computer literacy (MS Word and Excel in particular).

The role is generally officehours on the agreed days; a small amount of travelling is also to be expected, predominantly on the West Anglia route.

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

  • Genuinebe welcoming, customer-centric and respectful
  • Professionalbe solutionoriented, accountable and delivering to promises
  • Proactivebe progressive, innovative and decisive
  • Inclusivebe connected in your thinking, empathetic and promote diversity

What can we do for you?

  • Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
  • Free Travel on GA for you and your eligible family members
  • Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members
  • International travel discount card (FIP) for staff and eligible family members after 12 months service
  • Opportunity to purchase additional annual leave of up to 10 days
  • Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
  • GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service part of our commitment to family friendly policies
  • GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining

  • 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
  • Annually issued 12 discount vouchers for family and friends to use
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)

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