Assistant Collections Manager

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Hays Specialist Recruitment Limited Full time
Assistant Credit Control Manager job in Bath, with onsite parking and hybrid working
**Your new company
Your new role

  • Ensuring that collection and escalation routines and timescales are adhered to.
  • Monitor workloads and allocate agreements in default to the Credit Control team for collection.
  • Provide an expert point of escalation and advice for Collections staff when dealing with technical or queried matters. Take personal ownership as appropriate.
  • Take personal ownership of large debts or key issues in agreement with the Senior Collections and Legal Manager.
  • Ensure that all customer interactions are dealt with efficiently, fairly, and consistently.
  • Undertake all line management functions for the Collections team, including performance monitoring, appraisals, HR matters etc.
  • Be the key point of contact with, and for, collection and recovery agents, and other 3rd party outsourcing partners.
  • Provide MI and KPI data on a monthly and adhoc basis as required. Including top exposures/risks, agreements for write off/provisioning etc.
  • Work with the Senior Collections & Legal Manager to continually evaluate working practices, identify opportunities for improvement, and drive through change.
  • Other adhoc management tasks as allocated by the Senior Collections & Legal Manager or other senior Management team members.**What you'll need to succeed

Key skills required:
**- Excellent attention to detail, organised and able to effectively prioritise a varied and demanding workload.

  • Strong negotiation and influencing skills
  • Confident line manager
  • Excellent verbal and written communication skills
  • Experience of using MS Office systems
  • Good analytical skills
  • Good commercial judgement
**Personal attributes: **- Strong attention to detail

  • Excellent written and verbal communication skills
  • Team player
  • Good organisation and planning skills
  • Able to meet deadlines
  • Works well under pressure
  • Willingness to learn, get stuck in and upskill where needed
  • Positive, proactive mindset
  • CICM or similar
  • Team management experience is essential
**What you'll get in return
** 4.5% contribution to a pension scheme

  • 24 days annual leave per annum, increasing to 26 days after 2 years' service
  • Holiday exchange scheme the ability to buy or sell holidays from the overall entitlement
  • Group bonus scheme the potential to earn £1,000 each year dependent on the performance of the business
  • Annual salary reviews, dependent on business and employee performance
  • Life assurance and income protection from day 1 of employment
  • Optional private medical insurance
    What you need to do now

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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