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You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner.

This role will lead, guide and support the team to deliver fantastic customer service to our customers.

In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance.

We're looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role.

We strive to support all our employees through their individual career paths and thrive within our business.
Responsible for retail operations, resources, and customer service within the branch.

This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.

Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.

Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.

Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.

Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.

Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
Ensuring the retail operations are compliant with the financial audit.
Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
Always delivering best in class service to establish customer experience excellence.
Flexibility of day to day tasks to best support the branch with strategic thinking.
Pension
~22 days annual leave
~ Genuine career progression
~ Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland.

But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.

If you want to start your career with LKQ Euro Car Parts apply now.
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