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Hotel Receptionist

3 months ago

Hull, Kingston upon Hull, United Kingdom Lazaat Hotel Full time
Job description

Hotel Receptionist

  • Lazaat Hotel is located to the west of Hull and close to the town of Beverley. We are a busy 43 bedroom hotel offering good quality food & beverage as well as excellent bedroom, conference and event facilities._


As part of our reception department, you will be responsible for delivering excellent guest service and ensuring all enquiries and administrative tasks are completed to a high standard.


The Role

  • Creating and confirming reservations for guests; maintaining occupancy levels and ensuring appropriate room allocation.
  • Checking guests in and out, preparing invoices and processing payments.
  • Cash handling and reconciliation of daily takings.
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and efficient manner.
  • Delivering a positive and timely response to guest enquiries ensuring relevant guest information is directed to the correct department.


The role will be based upon both early (7am - 3pm) and late (3pm - 10pm) shifts & will include weekend work.

Both full-time and part-time vacancies are available.

Experience in similar roles would be preferred, however not essential as full training will be given.

The anticipated start date is from May 2024.

What we look for

  • Excellent communication & customer service skills
  • Ability to take ownership of your shift
  • Ability to multitask and prioritise effectively
  • Ability to work independently and take initiative when needed
  • Ability to work well under pressure in a calm and professional manner

Working at Lazaat

  • Competitive salary
  • 50% staff discount on food & drink in our restaurant
  • Discounts on hotel, weddings, events
  • Pension plan
  • Comprehensive Incentive Scheme
  • Full training and opportunity to join our Senior Management team

Job Types:
Full-time, Part-time, Permanent

Job Types:
Full-time, Part-time, Permanent

Pay:
From £11.44 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Experience:

- customer service: 1 year (preferred)

Work Location:
In person