Engineer III, Business IT

2 weeks ago


Swindon, Swindon, United Kingdom Thermo Fisher Scientific Full time
IT Support Engineer position at Pharma Services Company
  • Administer IT tickets, allocate requests correctly, and prioritize incidents accordingly
  • Provide 1st – 3rd line support for production systems through telephone, remote, or face-to-face interactions
  • Offer IT technical guidance for implementing and upgrading Condo-specific applications
  • Proactively learn new technologies and share knowledge within the team to mitigate support risks
  • Establish strong partnerships with IT Shared Services teams and other Pharma Services IT colleagues
  • Be responsible for IT project actions as directed
  • Review and update SOPs within the relevant business area
  • Provide global support for projects related to IT infrastructure
  • Manage qualification documentation, IT maintenance schedules, and backups technology

Internal communication

  • Communicate with all global IT colleagues
  • Engage with partners, key application users, and clients

External communication

  • Interact with 3rd party vendors, consultants, and clients

Qualifications

English is mandatory, knowledge of French, Italian, or Swiss/German is an advantage

  • 5 years' experience as an infrastructure engineer in a commercial and/or manufacturing environment
  • Degree or equivalent experience in a computing-related field is desirable
  • Technical:
  • Strong working knowledge of Active Directory, TCP/IP, MS services, Virtual Environments (VMWare), Network and Systems Administration software, Network and Systems Security, Cisco network infrastructure
  • Management:
  • Excellent organizational and communication skills, experience with 3rd party vendors/ subcontractors/consultants
  • Business:
  • Excellent customer-facing skills, experience in the pharmaceutical industry, customer-focused, ability to propose alternative solutions, dynamic and self-motivated
  • Proactive with a flexible approach, creative, good judgment, analytical thinking, ability to work with critical timelines

Health & Safety:

  • Understand emergency procedures and safe work systems
  • Comply with all EH&S requirements and observe safety protocols in the work environment

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