Customer Service Advisor

1 week ago


Watford, Hertfordshire, United Kingdom Vape Club Ltd Full time

Due to significant and increased growth across the last 12 months, Vape Club is looking to recruit a new Customer Service Advisor.


We are looking for someone who:

  • Has excellent organisational and time management skills, with the ability to work in a very fastpaced environment.
  • An understanding of vaping would be advantageous, but not essential.
  • Enthusiastic to develop an understanding of the industry.
  • Is an outstanding communicator and listener with a professional and friendly approach.
  • Previous experience within a customer service role.

Responsibilities include but are not limited to the following:

  • Act as the first point of contact to customers and field sales, dealing with queries and complaints effectively
  • Provide a professional, efficient and personalised service to clients
  • General administration tasks
  • Keeping customers and agents informed of progress
  • Processing customer orders through to invoicing
  • Ensuring customer complaints are handled efficiently
  • Maintaining excellent levels of customer satisfaction in a pressurised office environment

Skills and Experience

  • Previous customer service experience within ecommerce
  • Ideally have knowledge of ecigarettes, eliquids and vaping
  • Strong team player with a 'cando' attitude
  • Excellent communication skills both oral and written
  • Experience within an administrative role
  • Good IT skills
  • Superior phone skills and manner

Shift Patterns

  • 40 hours per week.
  • Five shifts from the following: 12:00 20:30 Monday to Friday and 08:00 16:30 Saturday to Sunday.
  • You will be allocated two days off per week.

Job Types:
Full-time, Permanent

Pay:
£24,500.00 per year

Benefits:

  • Casual dress
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Watford: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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