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Internal Communications Coordinator

3 months ago

York, York City, United Kingdom Grand Central Railway Company Limited Full time

Internal Communications Coordinator page is loaded

Internal Communications Coordinator Apply locations York Derby Bus Depot time type Full time posted on Posted 2 Days Ago job requisition id JR028067

Internal Communications Coordinator– Hybrid working option

Reporting to: Engagement & Development Partner

Contract: Permanent

Location: York

Closing Date: 23rd May

We have a fantastic opportunity to join the Arriva team as an Internal Communications Coordinator based out of our York office. You will ensure effective communication across a diverse team and departments to support our newly formed Rail Services Division working closely with stakeholders to develop and execute communication plans and creating engaging content.

This role will support our three business areas of Grand Central which is an open access train operator linking the North East and West Yorkshire with London, Arriva TrainCare who are a rapidly growing train maintenance company and Arriva Road Transport Services who are the rail replacement operator within the Arriva Group.

Our organisations value, respect, and encourage our people to share ideas and contribute to the success of the business. We thrive working in a friendly environment where no two days are the same, and where open communication and collaboration are at the heart of everything we do.

The Role – Internal Communications Coordinator

  • Collaborate with local managers from each part of Rail Services to develop a tailored internal communication plan that align with their respective goals, values, local business and cultures.
  • Create compelling content and ensure consistency in messaging and branding while adapting communication approach to accommodate the unique needs and priorities of each local business.
  • Coordinate the scheduling and distribution of communication materials, calendar ensuring timely delivery and maximum reach among employees.
  • Develop creative and innovative approaches to engage employees and promote participation in company initiatives and events.
  • Support managers in how to communicate/brief staff in terms of message, tone and channel to ensure effective cascade of information and consistency in all internal communications.
  • Work with feedback from employees through surveys, focus groups, and other channels to gauge the effectiveness of communication efforts and continuously identify areas for improvement.
  • Analyse data and metrics to track engagement levels, communication channel effectiveness, and employee sentiment across the three businesses
  • Establishing 2 way communication channels that convey vision and values. Driving engagement with hard to reach colleagues.

The Package

  • Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
  • Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
  • Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
  • Access to the entire Headspace library - your personal guide to mindfulness, sleep, focus, movement and more.

Benefits available upon completion of probation period (3-6 months):

  • Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
  • Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
  • Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
  • Child Care Vouchers Scheme
  • Cycle to Work Scheme
  • Arriva Village employee rewards and benefits scheme

Our Requirements – Internal Communications Coordinator

  • Degree in Communications, Public Relations, Marketing, or related field or equivalent experience.
  • Proven experience in internal communications, corporate communications, or related roles.
  • Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and communication channels.
  • The ability to prioritise tasks, manage deadlines, and coordinate with cross-functional teams.
  • Proficiency in digital communication tools and platforms, including Microsoft Office Suite, email marketing software, content management systems, and social media platforms.
  • Knowledge of internal communication best practices, trends, and emerging technologies in the field.
  • Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
  • Stakeholder management skills, building relationships and understanding the business.
  • Ability to analyse communication metrics to measure the effectiveness of internal communication strategies.

Although not essential, the following experiences are desirable; project management experience, basic graphic design skills, proficient in creating multimedia content such as videos or podcasts

How to Apply

All applications for this Internal Communications Coordinator vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

If you have applied and been rejected for this role or a role with a similar skill set in the last 6 months, we will not re-consider you for this position. After 6 months, we will treat your application as a new one.

We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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About Us

Our story began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK. Today, we are a major passenger transport partner providing high quality transport services to millions of people across the UK and Europe every day. We manage a diversified portfolio of passenger transport services and contracts across the UK and mainland Europe, holding leading market positions in many markets across the countries we operate in. Our dedicated colleagues are across 10 countries and help bililions of customers each year. We are reshaping the way individuals and organisations flourish.

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