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Client Services Advisor
3 months ago
Our client is in search of Client Service Advisors who will play a pivotal role in delivering exceptional customer service and driving consultative sales efforts in a high-value environment.
Responsibilities:
- Be a positive, selfmotivated individual with a strong work ethic to assist as many customers as possible.
- Demonstrate empathy and understanding for customers navigating complex challenges.
- Establish rapport quickly with customers and guide conversations through thoughtful discovery questioning.
- Serve as a resource to customers, understanding available solutions, communicating key differences, and guiding decisions toward the most appropriate service.
- Maintain a pipeline of customers not yet ready to make purchase decisions through rapport building and tailored followup activities.
- Maintain KPI performance in alignment with targets.
- Work with transparency, integrity, and a positive approach to learning and challenges.
Core Duties:
- Ensure the business meets growth and sales targets, focusing on key aspects to enhance conversion rates.
- Establish and maintain an effective, positive Client Services Advisor team.
- Ensure compliance with GDPR requirements.
- Maintain data integrity and recordkeeping across the sales function.
- Foster good working relationships across multiple brands and services within the group.
- Fulfil other responsibilities as determined by the company's Directors.
Benefits:
- A fantastic commission structure.
