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Customer Service Team Leader
1 week ago
Salary - £11.90ph
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business We want people who love talking and getting to know our customers.
Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it Be BraveMap your journey to reach your career goals through endless opportunities within our business.
Your journey with us is simply what you make of it Don't worry if you've never worked in the betting industry before, we'll give you the knowledgebut it's your attitude that counts Does this sound like you? If so, keep readingHOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in.
This will include serving our customers both in shop and over the telephone, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Responsible for all shop operations including opening and closing procedures
- Taking and processing bets
- Keeping and maintaining shop presentation standards
- Ability to adapt to different situations while still staying completely customer obsessed
- Play by the rules by complying with Social Responsibility duties
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