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Administrator
3 months ago
Business Division: Employee Services
Business Function / Department: GSPP Team
Job Title: Administrator
Reporting to (Job Title): Dan Emmens
Date: 12/2/24
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Global Share Purchase Plans (GSPPs) is a relatively new team within Employee Services that has been in place since January 2020 to support the acquisition and on-boarding of a new platform and new product. The product is designed to allow employees across the world to contribute funds in local currency and buy shares in their parent company. It shares many features with a UK SIP plan but with an international focus.
As we move through 2024, we are expecting a key period of growth with a high volume of new clients onboarding throughout the year. This is an exciting opportunity to join a growing team throughout a period of change.
As an administrator you will be responsible for the day to day running of our existing client base as well as influencing the ways of working for the onboarding and daily administration of our new clients. This role would suit an engaged team player who is looking for a role that would provide new opportunities in a growth product.
Role Summary
The successful candidate will be responsible for the following:
- Responsible for the day-to-day running of the share plan.
- Acquire familiarity with the main operating system (tOption) and be prepared to use other systems as needed.
- Making system updates on a regular basis as received from clients.
- Working as part of a team to manage key activities like purchases, sales, vestings and dividends.
- Monitoring inbox and replying to internal and external queries.
- Working with internal stakeholders to manage tasks.
- Awareness of key regulations, including but not limited to, COBS (Code of Business Sourcebook) and CASS (Customer Assets).
- Awareness of the EQ Escalation policy so that issues can be escalated in an appropriate way.
Skills, Capabilities and Attributes
- Experience of working well in a team is essential.
- Strong English language and literacy skills.
- Strong knowledge of Microsoft Office (a good working knowledge of excel an advantage).
- Experience of working with stakeholders.
- Previous experience of working in an office or customer facing environment beneficial.
- Enthusiastic and committed to meeting client requirements.
- Attention to detail.
- Working to tight deadlines under pressure.
- Experience in a customer service environment would be beneficial.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
