Leisure Receptionist

Job Ref:
CAM1832

Branch:
Cameron House

Location:
Cameron House, Loch Lomond

Salary/Benefits:
£NMW/NLW plus excellent Company benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Working hours typically between 6am to 10pm

Hours per week:40 hours, 5 days from 7 which will include weekends.

Posted date:12/01/2023

Closing date:14/02/2023

LEISURE RECEPTIONIST:

We have a unique opportunity for a
Leisure Receptionist to join our Leisure Club team.

Magnificent and uniquely inspirational.

Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration.

Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history.

With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured.

Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

Add all the above together, and we have something very special, all that's missing could be you.

THE ROLE - LEISURE RECEPTIONIST:

Our newly re-designed Leisure Club based in the Main house is a popular family friendly club with a host of much loved features all improved and fully re-furbished.

A family beach pool with water features for kids is complimented with an adult pool for more serious swimming, and our much loved flume slide returns together with a bubble pool, steam room and sauna.

A brand new gym at the back of the club features new Technogym equipment throughout and is supported with two new purpose built spin and exercise studios.

The scope of this role of
receptionist is to ensure a warm friendly welcome, check in guests and members and provide information and direction in relation to all aspect of our busy operation to ensure an exceptional experience on every visit.

Key things you will be responsible for:

• Cleanliness and presentation of club reception and surrounding areas
• Check guests and members with a warm welcome
• Answering queries and providing information and direction
• Promotion of memberships, fitness and retail
• Booking classes, gym and personal training sessions
• Having extensive knowledge of all resort facilities and activities
• Provision of First Aid, an follow up reporting
• Reporting maintenance defects
• Handling feedback or special requests
• Providing direction to new employees
• General assistance with all aspects of the Leisure operation

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

• People who want to achieve great things your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests
• It's about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• National 5 in English and Maths or equivalent qualifications
• Experience of working in a similar customer service role
• Any leisure based, or first aid at work qualification would be an advantage
• Ability to quickly build excellent working relationships and externally, with a flexible approach to work
• Excellent communication and interpersonal skills
• Proficient IT skills with knowledge of Office software and ability to use technology (we use ResortSuite)

WHAT'S IN IT FOR YOU?:

At Cameron House we can offer fully funded, work-based training and development.

Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities

Here's what to expect:

• Free meals when on duty, in our team cafes
• Pension scheme
• Referafriend sche

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