Retail Catering Assistant
2 weeks ago
The retail catering service provides a high quality service to staff and visitors to our hospitals and maintains a high standard in customer care.
As a Retail Catering Assistant you will become an active member of our team working to provide Retail customer service experience for staff and visitors in our busy restaurants.
A good standard of English language both written and oral communication is essential along with the drive to deliver the best possible service at all times, in an often busy and pressurized environment.
We look forward to hearing from you
The role of a Retail Catering Assistant is to work within the restaurants or food outlets within the retail area.
Provide a front-of-house service which is customer focused and includes preparing and providing beverages, snacks meal items, cash handling, the use of a till, temperature recording and restocking of goods.
There will also be a need for some mínimal food preparation with cleaning and washing up responsibilities.Our Team provides a safe, friendly customer service environment for our Staff, Patients and Visitors.
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: )
Key Result Areas
Demonstrate good hygiene practices.
Follow HACCP (Hazard Analysis Critical Control Points) temperature control and ensure correct storage etc is adhered to.
Communicate effectively with hospital personnel and members of the public such that information is given and received accurately. You will be required to receive and provide work-related information orally and in writing.
In order to provide the highest level of customer service the post holder is expectedto acquire a good appreciation and awareness of other roles and activities which interface with own role.
To act at all times in a manner that contributes to a positive image of the Trust, providing, as required, appropriate help, information or other assistance.
Participate as a full member of the team, e.g. supporting and training other staffparticipating in team meetings, working flexibly as required to cover other members of the team.
All team members are expected to contribute ideas and suggestions for improving service delivery in own work area; and supporting initiatives aimed at helping to improve service delivery.
Post holders are required to act on their own initiative and accept responsibility to ensure that the quality of their work meets required quality and performance standards, often working without immediate supervision.
Must to be able to prioritise their own workload and bring to management's attention any issues which are adversely affecting service quality and performance.
Working flexibly within the retail catering team.Customer Service
Ensuring that consistently a high standard of customer service is delivered at all times
General Duties
Provide good customer service.
Cash handling and the using of tills.
Maintaining good hygiene practices within the department.
Preparation of drinks and snacks to brand standards
Minimal food preparation as required in the main production kitchen.
Ensuring that food is checked for suitability for special diets.
- Working wit
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