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Courier Customer Service Coordinator

3 months ago

Slough, Slough, United Kingdom Flostream Limited Full time
Flostream is a company dedicated to providing exceptional customer services to our valued customers.

With a strong commitment to excellence and customer satisfaction, we are looking for a dedicated Courier Customer Service Co-ordinator to join our team and uphold our high standards.

As the Courier Customer Service Agent you will be responsible for Planning shipments based on customer requests and support sales team obtaining quotes or processing of orders for despatch,tracking orders to ensure timely deliveries.

Preparing shipping documents (invoices, purchase orders and internal Job sheets)


Delivering and picking up documents, packages, and other items from and to different locations and preparing client reports as and when requested.


Ensuring all Exports shipments are dispatched in a timely manner with the correct export documents are included with the shipments if necessary.


Monitoring shipments to ensure they are being delivered and providing any information on shipments that have been notified as damaged/lost, delayed deliveries and resolve with customer and carrier.

Book all Courier shipments for dispatch by the most appropriate method, or using the Flostream courier booking system. Notify customer of shipping details if required to do so.

This position will be monitored on the following key results areas.

  • Time management of daily responsibilities.
  • Time keeping (hours
  • Ability to manage a range of client account requests and queries.
  • Ability to Work under pressure.
  • Team Working Skills
  • Good Organisational Skills
  • Monitoring day to day and Chasing Progress of despatches.

Pay:
£24.00-£26.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 05/07/2024