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IT Field Engineer

3 months ago

Belfast, United Kingdom Concept Resourcing Full time
IT Field Service Engineer


Our client, an IT Services provider are looking for an additional IT Field Engineer to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).

Key Responsibilities

To replace desktops, laptops and mobile devices as like for like and enabling a quick resolution with minimum inconvenience to the end user
Perform Break fix on all desktop and mobile IT equipment
To perform IMAC activities
Installation and support of software products not managed by second line support or SCCM
Covering hardware, software, networking, telephony and printing
Provide IT clinics in all major sites to provide a proactive support to end users
Provide onsite support to third party companies providing a service
Undertake office setup, relocation or closure as required
Also including emergency response to serious events such as fire, flood, infestation, structural failure or asbestos contamination
Provide support for Hardware refresh and projects
Complete all allocated calls and maintain regular contact with call scheduler
Refer to relevant procedures to perform role

Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.

Periodically review Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.

Knowledge, Skills, Experience;

PC literate with a minimum of 2 years IT engineering experience
Familiar with IOS and Android
Interpretation of data & actions
Windows OS literate
Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
Experience with Active Directory
Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience with network fault troubleshooting
Experience with Network builds
Experience with network printer installs and configuration
Experience with Microsoft applications in particular Office Suite, Visio/Project
Experience with VPN and remote work on machines
A good understanding of analytical troubleshooting
A good understanding of networks and windows Operating systems
Must be able to diagnose and repair desktops and laptops
Desktop and laptop accreditation desirable
Knowledge of specific customer software
Full UK Driving license - will require national travel

SC Security Clearance RequiredSalary/Package:
£30,800 per annum
£4200 Car Allowance Click apply now or message me for further details