Current jobs related to Clinic Prep - Leigh, Wigan - Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Choose Well - Choose WWL Job Overview The Healthcare Operations Department is searching for a Clinic Prep & Reception Clerk within the Prep Team at Leigh Infirmary's Outpatients unit. The role demands handling large quantities of health records, which is physically demanding, so candidates should be prepared for that.

• 37.5-hour post with flexible hours
• Motivated and enthusiastic individual with excellent interpersonal and communication skills
• Required to work effectively within a team and have knowledge of office systems in a customer-related environment

Main Duties of the Job The selected candidate will provide administrative support to the Outpatient Service Department, preparing clinics and receiving patients with exceptional customer service skills.

• Educated to GSCE level or equivalent with keyboard skills
• Must be flexible to adapt quickly to changing work patterns and cover various admin tasks as per service demands

Working for Our Organisation Wrightington, Wigan and Leigh NHS Foundation Trust are the providers of acute hospital and community services in the Wigan Borough and surrounding areas. At WWL, staff's well-being is a priority as it reflects on patient care. Join a team that values engagement and upholds 'the WWL Way.' WWL is dedicated to patient-centered care and seeks individuals who resonate with their values and beliefs. On-Call Note that senior positions may be required to participate in an on-call rota if mainly operational. Detailed Job Description and Main Responsibilities

• Ensure timely preparation of patients' case-notes for clinics
• Receive patients at reception and update demographic details
• Book follow-up appointments and manage clinic bookings
• Record clinic outcomes accurately and confidentially
• Transport case-notes securely between areas
• Provide support to medical and nursing staff during clinics
• Assist walk-in patients with obtaining case-notes
• Deal with telephone messages and maintain records appropriately
• Liaise with other departments for case-note handling
• Provide necessary cover when required
• Demonstrate effective communication and awareness of patient needs
• Perform any duties relevant to the grade

Person Specification Qualifications Essential Criteria

• Educated to GCSE or equivalent level

Experience Essential Criteria

• Experience in a busy, customer-focused environment
• Recent work experience in an office setting
• Experience with IT systems in the workplace

Skills Essential Criteria

• Demonstrate accurate keyboard skills and good telephone manner
• Work well in a team and independently
• Excellent communication and organizational skills
• Efficiently work to targets, deadlines, and adapt to changes
• Quick learner and good at managing workloads

Knowledge Essential Criteria

• General office systems and protocols knowledge
• Ability to follow guidelines and use IT systems
• Understanding of customer care practices and IT systems

Additional Essential Criteria

• Flexible work approach for covering absences
• Proficient English language skills
• Good attendance record

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