Credit Controller II

2 weeks ago

Sheffield, Sheffield, United Kingdom Fragomen Full time

We are seeking a Credit Controller to join our global Billing & Collections team in Sheffield on a full-time permanent basis. This is a great opportunity to join a global finance team.

About the role:
This role is responsible for the collection of outstanding amounts in line with agreed credit terms, submission of client statements and consolidated billing schedules for key clients and working with all interested parties to deliver on target collection performance for the UK practice. The role is responsible for collections for EMEA region in addition to Global Clients as directed.

Other key responsibilities will include:

  • Ensure prompt payment of customer invoices within agreed credit terms.
  • Resolve collections issues with clients, establishing good relations with client AP departments and relevant contacts.
  • Coordinate and monitor distribution of monthly client reminder statements and subsequent collections correspondence.
  • Direct and resolve client and general invoice queries that arise.
  • Responsibility for management of global key clients (blue chip) including monthly billing, management of billing process, liaising with client service team, resolving queries to ensure cash collections globally.
  • Update Finance Management Team weekly regarding collection efforts
  • Escalate collection issues to managers/partners in a timely manner
  • Support the Client Service Managers (CSM) with collection recommendations
  • Prepare debtors reporting and analysis, to present to Partners, Finance Managers and CSM's on a monthly basis.
  • Review new clients/updated engagements for financial stability and appropriate collection terms.
  • Prepare anticipated payment schedule and report against budget/target for each practice/client
  • Arrange special payment terms as approved by Practice Leaders with clients as directed and permitted under firm collections guidelines.
  • Make recommendations regarding the write-off of old uncollectable balances or immaterial balances outstanding.
  • Make recommendations to Finance Management for the referral of outstanding balances to Collections Agents.

About you:

You will have relevant experience in credit control, preferably within the professional services industry. Ideally you will have experience dealing in a multi-currency environment with exposure to internationally based 'blue chip' clients.

Also required:

  • Ability to multi-task and meet deadlines
  • Strong computer skills including Excel and Word
  • Ability to demonstrate self-motivation and ownership of assigned work
  • Ability to seek assistance to resolve problems when necessary
  • Ability to communicate diverse information to resolve client's issues
  • Strong written and verbal communication skills

Fragomen in Sheffield:

Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen's social responsibility through one cross-cutting theme and five focus areas.. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

About Us

Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen's professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys.

The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. Meaningful and Impactful Work

At Fragomen , we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices:

#LifeAtFragomen : We drive innovation and change. We respect colleagues, embrace diversity, and empower others.

#FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It's part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry.

Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families.

Corporate Social Responsibility . We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients.

Sustainability . Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment

Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees.

#FragomenWorks

Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements.

Our #FeedbackWorks process includes three managerial check-ins per year to help you progress in your career.

Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

#J-18808-Ljbffr

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