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Receptionist West Midlands

3 months ago

West Midlands, United Kingdom MediCruit Full time
DENTAL RECEPTIONIST, STOURBRIDGE

We're looking for an Experienced Dental Receptionist to join this independent established NHS/Private practice in Stourbridge

This role may involve covering as and when at their sister practice in Wolverhampton - This will be discussed further at an interview

  • To start asap
  • This is an exciting opportunity is available to work on a Full or Part time basis
  • The practice will consider purely reception role but desirable to have a dual reception and dental nursing role.
  • Salary DOE

Practice information:
Located in beautiful, affluent, quiet tourist village of Kinver. This is a 2 surgery practice, computerised using SOE with digital x rays. There is plenty of off road parking

Job Role:

  • Impeccable reception manners and professional customer care is mandatory
  • First contact for patients, showing utmost respect and ensuring a smooth and positive patient journey.
  • Building patient confidence and faith in the practice and leaving a great impression.
  • Encouraging excellent patient reviews on Google and Friend & Family
  • Being eyes and ears of the practice, keeping an eye on day to day issues and resolving/communicating to appropriate individuals
  • Answering the phone, booking and amending appointments and making recalls
  • Maintaining full dentist list and managing diaries
  • Ensuring no patient debts generated
  • Updating patient records, ensuring accurate and up to date patient information on system
  • Informing patients on all services on offer
  • Maintaining patient confidentiality and following GDPR regulations at all times
  • General reception housekeeping
  • Responsibly handling payments
- cash/card/cheque and accurate cashing up

  • Effectively communicating with other team members to maintain positive working relations
  • General administration tasks, such as photocopying, scanning, printing, shredding and sorting/filing/sending forms
  • Following practice policies and protocols at all times
  • Understanding, sharing and promoting business ethos
  • Desired skills and personal qualities
  • Knowledge of SOE system
  • Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Patience

Requirements:

A satisfactory DBS is required for this position.

For more details contact
J on or request more info.