Care Navigator
2 weeks ago
The Care Navigator should liaise and work with the Practice Team and other Healthcare Professionals and is expected to be proactive in maintaining high standards of patient services.
Job Purpose:
To work within General Practice to help implement the "Putting Patients First" Model of care to support patients to improve and/or maintain health and wellbeing
To help signpost patients across health, social and community services
To encourage and support patients to self-manage through coaching and endorsing self-care approaches, signposting and using IT systems to facilitate
To attend training as appropriate to maintain competence in the role
Main Duties & Responsibilities:
To manage patient queries by phone or in person and signposting effectively following reception rules and procedures
To use the electronic clinical records system to correctly document patient appointments, messages, requests, contact details and correspondence
To encourage excellent communication, when meeting and greeting patients and visitors in person and over the telephone
To inform patients of any delays or cancellation of appointments
To receive samples from patients for processing using the correct protocol
To ensure the reception and waiting areas are kept clean and tidy
Job Types:
Full-time, Permanent
Salary:
£10.00 per hour
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Brigg: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Training: 5 years (preferred)
- Health and
Work Location:
One location
Reference ID:
Care Navigator
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