CAMHS Team Administrator
2 weeks ago
Job summary
Harrow CAMHS is a very busy & friendly service and we are looking to employ an enthusiastic and experienced Team Administrator to support the delivery of the service. Our administration team are key to ensure the smooth running of our services.
The post holder will be responsible for all day-to-day administration tasks They will need to take initiative in prioritising their own workload and helping with the team's workload. They will need to ensure that the service objectives and deadlines are met.
You will be required to provide high quality, comprehensive administrative support to the team using your excellent communication, organisational and IT skills. You should be able to work independently, using discretion, judgement and critical analysis where appropriate.
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
Harrow is a culturally diverse borough and we are keen to provide culturally appropriate services to families and support applications from appropriately qualified candidates from the borough of Harrow.
Main duties of the job
The CAMHS Team Administrator will provide administrative support to the CAMHS local service. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations.
The CAMHS Team Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
About us
There's a place for you at 're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.
We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job descriptionJob responsibilities
The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff. The post will be supervised by the Senior Site Administrator.
Person SpecificationExperience
Essential
oRelevant experience of working in an administrative role oSkilled in using Microsoft Word and Microsoft Excel oAbility to prioritise workload, and plan and organise own time effectively as well as exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals. oData entry skills including knowledge of using ExcelDesirable
oKnowledge of Patient Administration system o Experience of working in the NHS with children and adolescence years) oExperience of working in the NHS and knowledge of mental health terminology. oExperience of working in a culturally diverse inner-city area. Working in a Multidisciplinary Health Team oKnowledge of the Data Protection Act and Caldicott GuardianQualifications
Essential
NVQ 3 in Business Administration or evidence of equivalent practical experience Educated to GCSE standard or equivalent.-
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