Remote Monitoring Lead

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Benefact Group plc Full time £100,000
Working hours: 35 hours per week, Monday to Friday
Permanent
Brighton (Hybrid 2 days per week)

Ansvar , who are proudly part of Benefact Group , are looking for a Team Underwriting Manager to join our Brighton office on a hybrid basis of 2 days per week.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Proactively monitor and review systems and processes and implement initiatives to improve team capability and performance.

Using data to identify skill and knowledge gaps and working with the Technical Underwriting Team and HR Consultant to address training needs.

Planning, prioritise and manage individual and team workflow effectively to deliver outstanding service
Setting and monitoring team and individual service targets and performance to maximise team performance and meet objectives
Ensure that appropriate risk management frameworks are embedded within the team
Identify and resolve all escalated customer complaints in line with regulatory and company guidelines
Motivate and lead the development and performance of staff to ensure strong underwriting capability and risk selection and a compliant, efficient service to brokers and customers;
Embedding of culture, creating empowered, disciplined, high performance collaborative team
Operate in line with Ansvar control environment (inc agreed authorities, business standards), risks management framework and UK regulatory and compliance requirements;
Ensure retention of underwriting records in line with regulatory requirements and Group UW/Centre of Excellence Underwriting Standards
Identify, resolve and where appropriate escalate risks to the business
Resolve complaints and breaches in line with company policy

Promote Ansvar's brand, values and reputation in its markets and with customers, suppliers and partners by having visible and credible market presence
Strong people management skills with experience of leading, managing and engaging successful underwriting/customer service teams within commercial insurance
Excellent analytical and numerical skills with experience of analysing data and MI reporting
Change management experience
A competitive salary - let's discuss it
~ Flexible working
~ Competitive Group Personal Pension - up to 12% employer contribution
~ Annual Bonus scheme up to 30%
~28days annual leave plus bank holidays
~ A holiday buy and sell scheme
~ An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

Benefact Group is a unique international financial services Group made up of over 30 businesses.

We are owned by a charity and are currently the UK's 3rd largest corporate donor, having given away £200 million since 2016.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development.

Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.

We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group.

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