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Service Improvement Manager

4 months ago

Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Job summary

Are you interested in service improvement? We have a 12 month opportunity responsible for planning, coordinating and scoping improvements to the perinatal pelvic health service across the Local Maternity and Neonatal System. You will coordinate a series of improvement activities to identify opportunities to prevent and mitigate pelvic health problems resulting from pregnancy and childbirth. You should have excellent communication and organisation skills, and be confident working with different stakeholder groups.

Even if the role isn't for you, please share it with anyone you think might be interested.

Main duties of the job

South Warwickshire NHS Foundation Trust (SWFT) is committed to being "Trusted to provide safe, effective, inclusive and compassionate care". SWFT continually strives to implement innovative best practice ways of working to ensure its services deliver on these values. This post is fundamental to the delivery of these objectives.

The post holder will be responsible for supporting the delivery of the perinatal pelvic health workstream. Perinatal Pelvic Health Services (PPHS) are part of the NHS Long Term Plan which outlines a commitment to improve access to postnatal physiotherapy to support women who may need it to recover from birth; and ensure that all women have access to multidisciplinary pelvic health clinics and pathways.

This key role will be autonomous but will work closely with frontline staff, in particular the LMNS Perineal Midwife and the LMNS Pelvic Health Physiotherapist. The post holder will apply the following essential elements of service improvement: Analysis, Innovation and motivation, measurement for improvement, change management, team working, communication and collaboration and operational awareness.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job description

Job responsibilities

The key responsibilities of the role are:

Build, manage and maintain strong and collaborative working relationships.

Organise, plan and execute a programme that spans a range of provider, commissioner and patient organisations.

Develop and manage the perinatal pelvic health project plan. This will be presented to the PPHS Delivery Group/Stakeholder Group, and other forums as required.

Support the development of metrics for measuring project success and monitoring progress to ensure delivery including working within any parameters outlined by NHSE.

Support the sharing of learning across Warwickshire, regionally and nationally as required including attendance at any NHSE Perinatal Pelvic Health forums.

Act as a champion for patients and their interests ensuring that patients are actively engaged, and their voice is at the heart of the development of the PPHS service model.

Knowledge skills and experience required:

Work with clinical and non-clinical teams, using diagnostic tools, to identify areas where improvements can be made and identify service improvement priorities.

Utilise service redesign methodologies including Lean and rapid improvement events, in all aspects of improvement work.

Integrate redesign methodologies into everyday working and ensure alignment of local and national initiatives.

Provide expert opinion and advice on issues relating to service improvement and change management.

Promote a safety culture within service improvement projects.

Ensure that patients views are included in redesigning services.

Collect, collate, interrogate and analyse data to provide evidence to justify and support decision making in service redesign and development.

Develop measurements to support sustainability and demonstrate outcomes and benefits from selected service improvement projects, in collaboration with colleagues in Finance, HR and clinical governance.

Develop information systems, in line with national innovation, in liaison with the Information department, to enable effective and efficient management of performance outcome measures.

Take the lead for selected service improvement projects, as required; ensuring service improvement is delivered using Improvement methodology to meet the agreed timescales.

Monitor selected project performance and take action as required to ensure project delivery; managing risks and developing contingencies.

Support project groups by coaching and facilitating discussions to encourage innovative thinking, identify options and develop methods to test new ways to deliver patient care.

Promote systematic cultural change and sustainability within selected projects of work to achieve SWFT values and goals.

Maintain working partnerships with other clinical change programmes to ensure that there is a cohesive approach across the health economy.

Support a programme of structured learning and development, delivered through the Service Improvement team, to increase capability and capacity of trust staff.

Support the development of change management capability and capacity.

To produce and present regular and ad hoc reports for both clinical and management teams across the health community.

Communications and Working Relationships:

Work in conjunction with the Head of Service Improvement to support Service Improvement initiatives and review procedures and policies as part of implementing service improvement.

Work with all levels of staff throughout the organisation to develop and deliver Improvement initiatives.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent Evidence of relevant continual professional development

Desirable

Project Management Qualification Leadership Qualification

Experience

Essential

Improving services using improvement methodologies and tools Project management to timescales Working across departments/specialities Service improvement within Health care Leadership and management Interpreting and analysing complex data

Desirable

Change management Group teaching and facilitation Gathering and interpreting patient experience

Skills

Essential

Awareness of NHS national change agenda Service redesign tools and methodology Project management Able to demonstrate the ability to facilitate and present to groups Able to demonstrate leadership qualities Able to manage several work streams simultaneously, prioritising and meeting deadlines Able to comment on complex documents Effective oral and written communication skills Able to demonstrate use of IT skills - EXCEL, PowerPoint and Word Effective presentation skills Able to demonstrate an understanding of the need for confidentiality in all aspects of work

Personal

Essential

Ability to work autonomously and as a team player Ability to manage difficult situations effectively Ability to communicate and empower others at all levels in an organisation Ability to facilitate proactive development of others Ability to challenge and be challenged Ability to lead Approachable Articulate Flexible Professional Enthusiastic

Other

Essential

Ability to travel Must be a non-smoker during working Hours Must be willing to undertake Criminal records Bureau Disclosure to Standard level Must be legally entitled to work in this country