Customer Service Apprentice

2 weeks ago


Sudbury, Suffolk, United Kingdom Perrywood Garden Centre & Nurseries Ltd Full time

Customer Service Apprenticeship

Full-time,
8.30 am to 5 pm Monday to Saturday and 9.30 am to 4 pm Sunday

(5 days a week, including one day at the weekend)

About the role:


Are you ambitious and interested in starting a career in garden centre retailing but have little or no experience in the industry? We are looking to recruit a Customer Service Apprenticeship, this is an exciting opportunity for you to join a friendly, family-run company and kickstart a rewarding career in retail and customer services.


Perrywood is an independent, family-owned garden centre and nursery run by the Bourne Family in Essex, with sites in Tiptree and Sudbury.

Our vision is to inspire people to get more plants in their lives.

Our everyday mission is to offer a memorable garden centre experience, delivering wow customer service and giving employees, customers, suppliers, and our local community a reason to smile.


In our Customer Service Apprenticeship, you will gain invaluable experience across various departments in our business, giving you hands-on experience in all aspects of retail operations and customer services whilst working towards a recognised qualification.

During your apprenticeship, you will work across our Giftware, Outdoor Leisure (Garden Furniture & BBQs), Garden Sundries (products you'd find in a garden shed), Christmas and Plant Area departments.

This will help expand your product knowledge and develop key skills like customer service, merchandising, and teamwork.

This is a great first step on your retail career pathway and the perfect chance for you to join a growing business and progress in the industry.


You'll be working five days a week (including one day each weekend) 8.30 am to 5 pm Monday to Saturday, 9.30 am to 4 pm Sunday.

Time will be allocated each week to your apprenticeship.


You will be paid a national minimum/living wage for your and paid time and a half for weekends and bank holidays.


Key duties:

  • Being friendly, polite and helpful to customers at all times
  • Deliver outstanding customer service
  • Learn how to merchandise stock to encourage sales
  • Learn how to answer customer queries and build up your knowledge by learning from the rest of the team and working in different departments
  • Operating computerised till and EPOS (Electronic Point Of Sale) systems, processing card and cash payments
  • Maintaining stock levels across the store, including labelling and pricing
  • Take part in cleaning as required and maintain scrupulous cleanliness of all areas covered under your place of work

Your capabilities:

  • Approachable and have a proactive attitude towards helping customers
  • An interest in gardening and/or plants
  • Must be able to bend, lift and carry items as required and sustain long periods on your feet
  • Able to work well under pressure and remain positive and cheerful
  • Strong verbal communication skills and confident talking to members of the public
  • Ability to recognise when customers or colleagues need help or assistance
  • Strong problemsolving skills

Requirements:

  • Excellent standard of Maths and English (minimum Grade 4 at GCSE)
  • Experience working in retail/customer service roles is preferred but not essential
  • You'll need to work five days a week, including one day at the weekend
  • Ability to work individually or in a team

Rewards and Benefits
In addition to the hourly wage, you will receive the following benefits:


  • Discount
  • From the start of your employment you will receive 10% discount on specific items. Following a successful probation period, the discount increases up to 20% discount on specific items and after one year's service up to 40% discount on specific items. (some exceptions apply)

o Annual Christmas bonus

o Part-uniform provided*
o Employee Assistant Programme:
  • a confidential personal and professional support service available to all employees and their immediate families 24/7, 365 days a year.

o Training & development, as required. We have an e-learning scheme called GROW, and also take part in other training with product suppliers and external trainers

o Company sick pay- following a successful probation period employees are entitled to 10 days paid sickness (part-time pro rata)

o Access to our Retail Discount Scheme- savings on retailers including Tesco, Pizza Express, M&S, Waitrose, Argos, Apple, Currys PC World, Thomas Cook and 100's more

o Workplace pension

o Free parking

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
£4.81-£9.18 per hour

Benefits:

  • Company events
  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme
  • Store discount
  • Wellness programme

Application question(s):

  • Do you have an interest in plants and/or gardening?
  • Due to our rural location and limited access to public transport, how would you travel to work?

Experience:

- customer service: 1 year (preferr

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