Customer Service Advisor

1 week ago

Witney, Oxfordshire, United Kingdom Publica Full time

Customer Service Advisor

Witney

Permanent - 25 hours per week, Monday to Friday 9:00am-2:00pm
We are currently seeking a dedicated and enthusiastic, Part time, Permanent Customer Service Advisor to join our team.


As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong relationships with our valued customers.

Customer service is the first point of contact, processing and resolving enquiries. We cover a wide range of council services via various channels.


To succeed in this challenging role, you must be able to demonstrate the skills necessary to work under pressure within a fast-paced environment, using multiple systems.


With a strong commitment to customer satisfaction, we strive to deliver the highest level of service, ensuring a positive experience for every customer.


You will be part of an engaging supportive team and will receive all the training and support needed to carry out this role to a high standard.

The role will be 100 percent office based.

If you have a positive attitude and are keen to deliver excellent customer service, we would love to hear from you.


Responsibilities

  • Respond to customer enquiries and provide accurate and timely information regarding our services
  • Handle customer complaints and resolve issues in a professional and efficient manner
  • Maintain a high level of product knowledge to address customer queries effectively
  • Collaborate with other team members to ensure a seamless customer service experience
  • Ensure customer satisfaction by going above and beyond to meet customer needs and Publica values
  • Keep detailed records of customer interactions

You will need

  • A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
  • Outstanding ICT and keyboard skills with the ability to simultaneously use multiple systems and screens at a fast pace.
  • Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information.
  • Previous customer service experience ideally in a call centre though not essential.
  • To have the ability to multitask and demonstrate good communication and organisational skills.
For more information about this role please see the Job Description/Person Specification.

Special Conditions

  • BPSS
  • Ability to travel would be desirable but not essential

Who are we


You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.


Publica is a unique place to work - we're a local government organisation with a twist Publica wants to transform the way local services are delivered.

To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.


What can we do for you

  • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
  • Health cash plan giving you cash back on health, dental and eye care
  • Pension scheme with a good employer contribution of 5% of your earnings
  • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
  • Cycle to work scheme
  • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
  • Access to digital financial advice (covering your pension scheme, mortgages and other finances)
  • Generous sickness cover above statutory entitlements
  • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
  • Life assurance, currently four times your annual salary
These are just a handful of the benefits that you can enjoy when you join us

  • Customer Service Advisor

    7 days ago

    Witney, Oxfordshire, United Kingdom Publica Full time

    Customer Service AdvisorWitneyPermanent - 25 hours per week, Monday to Friday 9 am to 2 pmWe are currently seeking a part time dedicated and enthusiastic Customer Service Advisor to join our team.As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong relationships with our...

  • Customer Service Advisor

    1 week ago

    Witney, Oxfordshire, United Kingdom Jewson Full time

    The RoleWe are looking for an enthusiastic Customer Sales Advisor to join Jewson Witney ( OX8 6BP )This position is available Full or Part TimeWe understand the importance of balancing work and family life and are proud to offer flexible working hours for parentsThis is an essential role within the branch network. You'll be in regular contact with our...

  • Customer Service Advisor

    1 week ago

    Witney, Oxfordshire, United Kingdom Cottsway Full time

    About UsCottsway formed in 2001 and we provide over 5,100 homes for rent and shared ownership for over 11,000 customers. Our homes are based in West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire, and range from flats and bungalows to family homes.We have some of the strongest financial and governance ratings in the sector and we are committed to...

  • Parts Advisor in Witney)

    3 weeks ago

    Witney, Oxfordshire, United Kingdom Kemp Recruitment Limited Full time

    Title: Parts Advisor Salary: Up to £35,000 Location: Witney About your new company: A leading organisation within the Agricultural Industry is seeking an experienced Parts Advisor to join their team on a full-time permanent basis. About your new Parts Advisor role: Responsible for the selling of Parts across their equipment range Responsible for maintaining...

  • Parts Advisor in Witney)

    1 month ago

    Witney, Oxfordshire, United Kingdom Kemp Recruitment Limited Full time

    Title: Parts Advisor Salary: Up to £35,000 Location: Witney About your new company: A leading organisation within the Agricultural Industry is seeking an experienced Parts Advisor to join their team on a full-time permanent basis. About your new Parts Advisor role: Responsible for the selling of Parts across their equipment range Responsible for maintaining...

  • Parts Advisor in Witney)

    1 week ago

    Witney, Oxfordshire, United Kingdom Kemp Recruitment Limited Full time £35,000

    Title:Parts Advisor Salary: Up to £35,000 Location:Witney About your new company: A leading organisation within the Agricultural Industry is seeking an experiencedParts Advisor to join their team on a full-time permanent basis. About your newParts Advisor role: Responsible for the selling of Parts across their equipment range Responsible for...

  • Certichem Technical Sales Advisor

    1 week ago

    Witney, Oxfordshire, United Kingdom Fluidra Full time

    We are excited to announce a great job opportunity for individuals with a strong technical focus and excellent communication skills! Are you on the lookout for a dynamic role within a fantastic company?At Certikin International Ltd, we are currently seeking a Technical Sales Advisor to become part of our thriving chemicals division (Certichem) on a permanent...

  • Customer Service Executive

    1 week ago

    Witney, Oxfordshire, United Kingdom Meridian Business Support Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours. The salary is £22,900 to £25,500 depending on experience with a further£3000 discretionary annual bonus which is paid out on a quarterly basis.This is a growing manufacturing company that has gone from strength to strength over the last 5...

  • Customer Service Administrator

    1 week ago

    Witney, Oxfordshire, United Kingdom NSF Full time

    Are you a dedicated, customer focused administrator, looking for a new challenge in a global organisation?Our Supply Chain and Food Safety department audit and certify very large numbers of customers against a number of scheme standards. We pride ourselves on our customer service and our integrity. We're growing fast, and that's where you come inTo further...

  • Customer Service Executive

    1 week ago

    Witney, Oxfordshire, United Kingdom The Burford Recruitment Company Ltd Full time

    The Burford Recruitment Company are excited to be working with a well-established and international manufacturer located on the outskirts of Witney, who are seeking a Customer Service Executive on a 9-month fixed term contract.Reporting to the Head of Customer Support, you will be responsible for acting as first point of contact for all customer...

  • Trainee Mortgage Advisor

    1 week ago

    Witney, Oxfordshire, United Kingdom Connells Full time

    Mortgage Advisor at Connells Group Are you a qualified Mortgage Advisor looking for a supportive and rewarding opportunity to unleash your potential? Join our team at Connells Group, one of the leading estate agency and property services providers in the UK, and kickstart your career in the right direction. Competitive Basic Salary Uncapped Commission...

  • Customer Service Apprenticeship

    1 week ago

    Witney, Oxfordshire, United Kingdom Travis Perkins plc group Full time

    Are you looking to kick start your career or grow your career in a different industry whilst earning a real wage? Keen to work for one of Britain's Top Employers? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from youWe're looking...

  • Technical Support Advisor 2nd Line It

    1 week ago

    Witney, Oxfordshire, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.We offer a large selection of benefits to our employees which can...

  • Customer Assistant

    1 week ago

    Witney, Oxfordshire, United Kingdom M&S Full time

    All the detailsThe work pattern for this vacancy is:Mon 5-9pmThur 5-9pmSat 5-9pmPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    1 month ago

    Witney, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Monday 13:00-17:00Wednesday 13:00-17:00Friday 13:00-17:00Saturday 13:00-17:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    3 weeks ago

    Witney, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Monday 13:00-17:00Wednesday 13:00-17:00Friday 13:00-17:00Saturday 13:00-17:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    2 days ago

    Witney, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsWork PatternWeek 1Monday: 10:30-14:30Friday: 10:00-14:00Saturday: 15:00-19:00 Week 2Monday: 10:00-14:00Friday: 10:00-14:00Saturday: 08:00-12:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    4 weeks ago

    Witney, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Work PatternWeek 1Monday: 11:00-19:00Tuesday: 11:00-19:00Friday: 07:00-15:00Week 2Monday: 11:00-19:00Tuesday: 07:00-15:00Saturday: 11:00-19:00PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and...

  • Customer Assistant

    3 weeks ago

    Witney, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Work PatternWeek 1Monday: 11:00-19:00Tuesday: 11:00-19:00Friday: 07:00-15:00Week 2Monday: 11:00-19:00Tuesday: 07:00-15:00Saturday: 11:00-19:00PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and...

  • Services Assistant

    1 week ago

    Witney, Oxfordshire, United Kingdom SAINSBURY'S Full time

    access_time 2 hours ago | how_to_reg Fixed-term| place Bicester access_time 2 days ago | how_to_reg Fixed-term| place Bicester Sales And Stylist Advisor - Part Time - Bicester access_time 3 days ago | how_to_reg Permanent| place Bicester access_time 15 days ago | how_to_reg Permanent| place Bicester access_time 15 days ago | how_to_reg Permanent| place...