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P/t Support Worker

3 months ago

Canary Wharf, Greater London, United Kingdom Look Ahead Housing and Care Full time

Job profile:

  • The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
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Job details:
Job details:

Job reference

  • REQ00447
  • Date posted
  • 26/01/202 Application closing date
  • 01/02/202 Location
  • Tower Hamlets
  • Salary
  • 23,019 pro rata
  • Package
  • 25 days Annual Leave prorata, Pension schemes, staff discounts, healthcare and career progression.
  • Contractual hours
  • 1 Basis
  • Part time
  • Job category/type
  • Part Time
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P/T Support Worker:

Job description
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Recruiting for a Part Time Support Worker to join our Young People Service in Tower Hamlets

Looking for a new role where you can make a difference every day? We're looking for a kind, compassionate and resilient Part-Time Support Worker to support our customers in our Young People Service in Tower Hamlets.

£23,019 per annum pro-rata, working 12 hours per week over 2 days, plus 25 days Annual Leave pro-rata, Pension schemes, staff discounts, healthcare and career progression.

Looking for a new role where you can make a difference every day? We're looking for a kind, compassionate and resilient Support Worker to support our customers in our Young people service in Tower Hamlets.

When working as a Support Worker to our customer no one day is like another.

You could be supporting our customers to an appointment with their care coordinator, helping them complete forms, managing a mental health crisis, cleaning a flat, assessing customers moving in, carrying out health and safety room checks, signing up for benefits and finding time to complete your paperwork like support plans and risk assessments.

The list is endless


We work closely with external services such as drugs and alcohol, probation, and mental health services, this can be done by writing reports and providing updates on customers, therefore it is essential that you are organised, and a good communicator written and verbally.

As a trauma informed housing provider, we are committed to improving the mental health and wellbeing of customers.

Working alongside the team you will foster a caring positive environment so that our customers can experience a safe, accepting, stimulating space that is focused on positive and active change.


There are opportunities to organise events and activities for customers, this can be 121 as part of a key working session or as part of a bigger group.

Supporting customers with life skills is very important and this could include anything from learning to budget, shop, cook, taking meter readings and paying rent.


We work in the homes of young people so we need to make sure that they are safe and homely, this can include carrying out fire drills and managing guests in and out of the building.


You will work alongside a team of colleagues and external professionals to give our customers the best possible opportunities to succeed.

At times there is lone working however there is always a manager that is available as part of an on-call system.

We encourage customers to openly talk about any issues or concerns that they may have. You will actively listen and encourage them to contribute to the running of and decision making within the service.

Essential:

  • IT and functional skills
  • Positive attitude and cando approach
  • Passion for working with People
  • Resilience
  • Self motivated
  • Empathetic Passionate
  • Excellent Rapport building skills
  • Organisational skills

Desirable:

  • NVQ Level 3 Health and Social Care or willingness to work towards it.

Job Overview

Key Responsibilities:

  • Carry a small caseload and take a lead/assist in customer activities
  • Building supportive, trusting relationships with customers
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Supporting key customers to set personalised goals in the form of a Support Plan
  • Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
  • Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
  • Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
  • Empowering customers to ensure they receive the service and benefits they are entitled to
  • Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
  • Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols

Person Specification:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Exudes a warm friendly presence and open behaviou