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Environmental Services Tech Coach

3 months ago


Leeds, Leeds, United Kingdom Yorkshire Housing Limited Full time
We have a fantastic opportunity for
a Environmental Services Tech Coach to join our brilliant Environmental Services Team.

You'll be working alongside and reporting to our Environmental Services Team Leader.

We're looking for a savvy individual to carry out coaching, mentoring, and quality checks to ensure grounds maintenance works are undertaken in accordance with compliance and ES site specifications.


Your role will be key in the delivery of continually improving our internal processes and procedures through undertaking quality control audits, implementing/monitoring corrective actions.

Your ability support and coach colleagues will be at the heart of everything you do.


We're really excited to have an opportunity to grow talent in this space, so it's important for us to get this role right.

Grab yourself a brew and get yourself comfy whilst having a read of what we're after.

What you'll be doing

  • Supporting the teams to carry out the company's grounds maintenance function ensuring that all seasonal cuts, flower bed maintenance, control of weeds and renovation to grassed area's and all other associated grounds maintenance duties are carried out to the highest standards and within specified timescales.
  • Support the teams and resource plan to ensure grounds maintenance duties for the customers of the company are in accordance with the company's policy. This work will involve practical and substantial physical effort including some lifting. The post holder will be expected to crouch, stretch and work in all weather conditions. Tasks will not be specified to fine detail and the post holder will be expected to use initiative and have the ability to interpret procedures in light of the situations.
  • Routinely quality checking grounds maintenance equipment to include strimmer's, mowers and tractors and provide daily check records as instructed by the Environmental Services TL's.
  • Adopt the highest levels of cohesive working with both colleagues within Environmental Services and Homes & Places in order to deliver the right services in the right location adopting a first time fix approach.
  • To be responsible for undertaking site audits of operatives, scoring fairly against criteria and provide consistent evaluation. Provide a summary report to Environmental Services Team Leader periodically.
  • Identifying corrective actions, implement individual improvement strategies and monitoring their progress to satisfactory completion.
  • Provide effective feedback and coaching during service audits in order to support operatives.
  • Support and administer all industry statutory, legislative, Health & Safety and Corporate inspections as indicated.
  • Be a role model for operatives for behaviours, quality, efficiency, compliance and accountability and providing a great service for our customers.
  • Work effectively with Environmental Services Team Leaders to ensure operational effectiveness, business development and the achievement of department objectives.
  • To ensure that all works sheets, fuel receipts and tipping sheets are handed in daily/weekly. Supporting the team with fleet processes including the vehicle inspection app and fleet and transport policy requirements. Ensuring all paperwork is maintained accurately, up to date and on time.
  • The post holder may be required to undertake a range of tree works and in such instances the appropriate training and qualifications will be obtained.

For a full summary of the role responsibilities please refer to the attached Job Description.

So, what do we need from you?

  • Good standard of practical knowledge and skills in the areas of activity and previous experience in similar work.
  • Good level of general education with intermediate IT skills (Microsoft Office & Smart devices).
  • Thorough knowledge of all related H&S regulations and best practice to include safe use of machinery, PPE, COSHH and HAV's.
  • Excellent communication and interpersonal skills.
  • Ability to challenge, motivate, coach and influence others.
  • Ability to interpret site audits, data and present management information.
  • An appetite for driving continuous improvements to services and developing others.
  • Good organisation and time management skills.
  • Ability to prioritise, manage your own workload and to meet deadlines.
  • Willing to undertake any training required.
  • Hold a valid full UK driving licence.
  • A display of many of the relevant behaviours set out in Yorkshire Housing's Values.
  • You must have the ability to work outside normal office hours on an occasional basis and a willingness to respond to occasional out of hours emergency calls.

It would be an added bonus if you had the following:

  • Recognised qualification in horticultural, landscape maintenance, community based services.
  • Experience undertaking duties relevant to the post.
  • Experience or knowledge of social housing.
  • Experience of supervising in a grounds maintenance setting.
  • Experi