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Senior Technical Analyst
2 weeks ago
Job Title:
Senior Technical AnalystnSummary:
Join our client's esteemed team as a Senior Technical Analyst, where you'll play a pivotal role in both internal technical operations and customer-facing support.
Reporting to:
Technical Operations ManagernResponsibilities:
nLead and mentor a team providing IT support on various issues.nMaintain organization and accuracy, prioritize tasks effectively.nAssist in mentoring and training team members.nAddress user requirements with commercial insight.nDiagnose and resolve complex technical issues.nStay updated on emerging technologies.
Skills & Qualifications:
Required:
nMinimum 3 years in technical support with leadership experience.nProject management skills, including proposal writing.nStrong knowledge of OS, networking, and hardware.nExcellent communication skills, ability to explain technical concepts clearly.nAbility to multitask and work under pressure.nLogical thinking and problem-solving skills.
Experience With:
nMicrosoft & Apple OSnKaseya & Datto ProductsnOffice365 & IntunenDesktop/mobile supportnAndroid and iPhone devicesnPoS/EPoSnIndustry certifications (e.g., CompTIA A+, Network+) preferred.
Benefits:
n33 days holiday per annumnMobile phone & laptopnPension schemenTraining & qualification opportunitiesnAccess to cutting-edge technologynProfessional development opportunitiesnDynamic work environment
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