Senior Technical Analyst

2 weeks ago


Camden Area, Greater London, United Kingdom Red Chair Recruitment Full time

Job Title:

Senior Technical AnalystnSummary:


Join our client's esteemed team as a Senior Technical Analyst, where you'll play a pivotal role in both internal technical operations and customer-facing support.

You'll be at the forefront of client interaction, ensuring their issues are addressed promptly and effectively. With your proven problem-solving skills, you'll contribute significantly to our client's success. We offer competitive compensation and benefits, aligning with the responsibilities of this integral position. If you're passionate about service excellence and eager to advance your technical career, we want to hear from you.

Reporting to:

Technical Operations ManagernResponsibilities:

nLead and mentor a team providing IT support on various issues.nMaintain organization and accuracy, prioritize tasks effectively.nAssist in mentoring and training team members.nAddress user requirements with commercial insight.nDiagnose and resolve complex technical issues.nStay updated on emerging technologies.


Skills & Qualifications:

Required:

nMinimum 3 years in technical support with leadership experience.nProject management skills, including proposal writing.nStrong knowledge of OS, networking, and hardware.nExcellent communication skills, ability to explain technical concepts clearly.nAbility to multitask and work under pressure.nLogical thinking and problem-solving skills.


Experience With:
nMicrosoft & Apple OSnKaseya & Datto ProductsnOffice365 & IntunenDesktop/mobile supportnAndroid and iPhone devicesnPoS/EPoSnIndustry certifications (e.g., CompTIA A+, Network+) preferred.

Benefits:
n33 days holiday per annumnMobile phone & laptopnPension schemenTraining & qualification opportunitiesnAccess to cutting-edge technologynProfessional development opportunitiesnDynamic work environment
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