![Simply Solutions (Europe) Ltd](https://media.trabajo.org/img/noimg.jpg)
Assistant Team Leader
1 week ago
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.
Based in West Lothian, salary negotiable depending on experience. The core hours are Monday- Friday, 9am 5.
Role OverviewYou will work alongside this vibrant Help Desk team to provide a first line of support for technical, Building Management and Facilities Services.
You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy.
You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time.You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile.
This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running.
The company offers great opportunities for hard workers that are keen to build their career long term and progress.Duties include:
First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key informationResponding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management systemFollow up on queries and plan engineer or sub-contractor attendance as requiredLiaise with contractors, client representatives, and the full team including engineersEnsure Contractors are aware of outstanding issues and are dealing with them in a timely mannerEnsure Clients are updated with progress of worksAssist with producing engineer/sub-contractor quotationsPlanning workloads and delegating tasks alongside team leaderTo support the team leader with performance management to ensure that statutory duties are undertaken in line with key performance targetsProvide training and development to staff teams to meet learning objectives and promote learning and continuous improvementSkills and Experience required:Previous experience within a facilities or commercial FM helpdesk role is preferredPrevious Help Desk and Administration experience preferredExcellent communication skills - both written and verbalCustomer service experienceGood working knowledge of Microsoft office and Microsoft TeamsAbility to work on own initiative and as a part of a teamAbility to work under pressure
TPBN1_UKTJ
-
Assistant Team Leader
3 weeks ago
Livingston, West Lothian, United Kingdom Simply Solutions Full timeThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday - Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant...
-
Assistant Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full timeThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday - Friday, 9am-5.30pm.Role OverviewYou will work alongside this vibrant Help...
-
Cctv Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Clancy Group Full timeCCTV Team Leader:£16 per hour:Livingston:We do what we say That's why we need people like you to help us deliver on our promises people who enjoy getting things done_We have a new opportunity for a CCTV Team Leader to join our growing team in Livingston. This is a permanent role, working with our client Scottish Water.The Role:With health, safety, and...
-
Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Wee Gems Livingston Full timeWe are looking for a Qualified Team Leader to work at our well-established fun and friendly Wee Gems Nursery Livingston.The Wee Gems team have set a high standard for childcare, making Wee Gems a very strong contender in our sector. We as childcare providers make a promise to our clients to offer a high-quality service reflected in our employment process. At...
-
Housekeeping Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Lost Shore Surf Resort Full timeJoin Our Team: Housekeeping Team Leader AboutUs: Lost Shore isabout bringing a world-first and world-beating surf resort to the outskirts ofthe capital. The largest inland wave pool in Europe, arriving next to Europe'slargest indoor climbing arena, is going to put Scotland on the map for all theright reasonsButit's the range of other activities and leisure...
-
Waste Water Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Clancy Group Full timeWaste Water Team Leader:Up to £14 per hour:Livingston:Job Title: Waste Water Team LeaderType: PermanentHours: 07:30 - 17:00We Do What We Say and We Care That's why we need people like you to help us deliver on our promises. People who enjoy getting things done and who appreciate their role in helping others to be successful._The Role:Clancy are seeking an...
-
Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Computacenter Full timeTeam LeaderLocation: Livingston or OsterleyHours: Full-timeRole Type: PermanentLife on the teamOur Service Delivery Leadership team is responsible for the end-to-end delivery of all service outcomes to customers, ensuring delivery to quality & cost. We are also accountable for the day-to-day operational management of the contract, whilst improving service...
-
Civil Drainage Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Ipsum Full timeCivil Drainage Team Leader Livingston Civil Drainage Team Leader Your New Company At Ipsum it's our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. Water is one of our most important resources. Eliminating waste...
-
Electrical Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Pertemps Full timeJob Role: Electrical Team LeaderReporting: Maintenance ManagerLocation: LivingstonSalary: CompetitiveHrs 38.25 on a three-shift rotationMonday - ThursdayEarly Shift 5.45am to 2.00pmBack Shift 1.45pm to 10.00pmNight Shift 9:45pm to 6am20 minutes unpaid meal break (to be taken at a time to suit the Company)FridayEarly Shift 5.45am to 12.20pmBack Shift 12.05pm...
-
Electrical Team Leader
3 weeks ago
Livingston, West Lothian, United Kingdom Pertemps Full timeJob Role: Electrical Team LeaderReporting: Maintenance ManagerLocation: LivingstonSalary: CompetitiveHrs 38.25 on a three-shift rotationMonday - ThursdayEarly Shift 5.45am to 2.00pmBack Shift 1.45pm to 10.00pmNight Shift 9:45pm to 6am20 minutes unpaid meal break (to be taken at a time to suit the Company)FridayEarly Shift 5.45am to 12.20pmBack Shift 12.05pm...
-
Assistant Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full timeThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday - Friday, 9am-5.30pm.Role OverviewYou will work alongside this vibrant Help...
-
Assistant Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full timeJob DescriptionThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday - Friday, 9am-5.30pm.Role OverviewYou will work alongside...
-
Tk Maxx Team Leader
1 week ago
Livingston, West Lothian, United Kingdom TJX Europe Full timeoin us as a Retail Team LeaderVarious hours available, Monday to SundayAbout the roleThis is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what will be...
-
Warehouse Dispatch Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Snag Group Full timeScope / Purpose of Role:Warehouse Dispatch Team Leaders perform an array of functions that will include. Running the day to day dispatch operation. Carry out staff training. Ensure all staff are working in a safe manor and following H&S processes. Carry out workplace inspections. Carry out daily / weekly checks, record findings and report to management...
-
Waste Jetting Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Clancy Group Full timeWaste Jetting Team Leader:Competitive Salary and Package:Livingston:_We're Innovative _We have a brand new and top of the range City Flex Unit, so we're looking for an enthusiastic, competent and reliable person, to take the lead in operating and driving it throughout Scotland.As part of this two-person team, you will ensure this high spec jetting equipment...
-
Warehouse Pick Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Snag Group Ltd. Full timeScope / Purpose of Role:Warehouse Pick Team Leaders perform an array of functions that will include. Running the day to day Pick operation. Carry out staff training. Ensure all staff are working in a safe manor and following H&S processes. Carry out workplace inspections. Carry out daily / weekly checks, record findings and report to management team.Key...
-
Civil Drainage Team Leader
1 week ago
Livingston, West Lothian, United Kingdom Ipsum Full timeLivingstonCivil Drainage Team LeaderYour New CompanyAt Ipsum its our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. Water is one of our most important resources. Eliminating waste and managing issues such as flooding, and pollution is vitally...
-
Team Leader Planning
1 week ago
Livingston, West Lothian, United Kingdom Energy Assets Full timeEstablished in 2005, we're a leading, nationwide, utilities infrastructure organisation providing multi-utility:Metering and data servicesNetwork construction and ownership solutions. Our end-to-end, 'meter-to-main', multi-utility propositions use groundbreaking technology, data analytics and dynamic processes.We partner with major energy suppliers and...
-
Physiotherapy Team Leader
1 week ago
Livingston, West Lothian, United Kingdom NHS Scotland Full timeWe are looking for a dynamic and highly motivated team lead therapist with proven leadership and service development skills to lead our specialist team at St John's hospital.You will provide leadership, operational management and supervision of the team as well as leading on governance strategies.Experience within the above specialities is essential along...
-
Hygiene Team Leader
1 week ago
Livingston, West Lothian, United Kingdom D R Newitt Recruitment Full time £40,000 - £45,000Job Description If you're looking for a Hygiene Manager role on day shift with a great company in the Central Belt, this might be for you As the Hygiene Manager, you will be carrying out site Hygiene Audits with the site internal GMP, H&S and Management audit schedules. You will manage and develop the hygiene teams and drive a continuous improvement approach...