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Senior Project Manager

3 months ago

Sheffield, Sheffield, United Kingdom Guildhawk Full time
Senior Project Manager.


Guildhawk is an energetic and vibrant tech-powered language firm looking for an equally energetic individual who is keen to build a career in the language services sector.


As the Senior Project Manager, you will play a pivotal role in scoping client requirements and providing solutions, as well as ensuring seamless delivery of our services and products.

This role involves a combination of leadership, strategic and creative thinking, and hands-on project and account management to drive customer success initiatives.

Managing a portfolio of client facing products and internal R&D projects, including commercialisation strategies, cost planning and liaison with external and internal stakeholders

  • Overseeing the Tech team capacity, resourcing and workload allocation to ensure optimal utilisation and project/product success
  • Working alongside the Tech team to plan and prioritise product development in line with business objectives
  • Scoping and creating solutions (including pricing) to address client requirements and needs - projects our team works on range from straightforward translation requests to multifaceted solutions that incorporate tech elements - the focus of this role will be to identify opportunities when clients' requirements can be met utilising tech powered solutions and R&D initiatives
  • Preparation of quotations/commercial proposals/tenders that meet both client expectations and company margin targets
  • Effective internal and external stakeholder relationship building and follow-up of assigned quotations, ensuring company conversion target is met
  • Acting as a key point of contact for internal and external stakeholders, addressing their project-related inquiries and concerns
  • Dealing with enquiries, issues and complaints in line with company policy
  • Collaborating with Tech and Project teams to ensure successful project delivery, meeting quality standards and deadlines
  • Collaborating with the Sales and Business Development teams to identify opportunities for upselling or cross-selling additional services to existing clients
  • Providing accurate financial reporting and projections on client spend
  • Identifying and managing risks, taking appropriate preventative measures
  • Employing exemplary attention to detail, quality assurance and solution focus to ensure all projects are delivered fit for purpose
  • Driving continuous improvement initiatives, implementing best practices for a broader adoption of technology across the company, and providing commercial insights to Tech team
  • At least 3 years' experience as a project manager with a track record of managing complex multi-stage projects
  • Proven experience in a role that encompassed account management responsibilities
  • Proven experience fostering a positive and collaborative team environment focused on achieving and exceeding customer satisfaction and project delivery goals
  • Exposure to and general understanding of best practices in product management desirable
  • Key team KPIs and objectives monitoring
  • Creative problem solver
  • Demonstrable ability in relationship building
  • Hybrid Remote First working environment
  • Development plan tailored to your needs to help you achieve long-term career goals
  • Internal training to bring you up to speed on Guildhawk's products and services, as well as ISO certified information security and quality management processes
  • Innovation and lead generation bonus schemes