Dispensing Assistant

2 weeks ago

Rugby, Warwickshire, United Kingdom Brookside Surgery Full time

Job summary

Opportunity to work within the dispensary of a rural GP Practice. The successful applicant will assist the Dispensing staff to provide prescribed medications to patients. This will include receiving deliveries of medications and other products, maintain appropriate stock levels and selecting and preparing medications to requirements. The ideal candidate will hold NVQ level 2 in Dispensing Services but training may be offered if needed.

The hours will be per week over 3 days to include start and at least 1 finish. Additional hours will be required to provide holiday cover for colleagues

Main duties of the job

Assist in the preparation and dispensing of prescription medications Record and monitor stock Handle patient queries and requests in a professional and efficient way To carry out all day to day tasks or activities to ensure the smooth and efficient running of the dispensary

About us

Brookside Surgery is a rural, dispening GP Practice serving 4,300 patients in Stretton on Dunsmore and the surrounding villages

Our Vision

For our patients.

Provide an inclusive, safe space for our patients to consult with caring, approachable, well-trained clinicians and staff. Involve our patients in making informed choices and empowering them to live healthy lives, preventing disease and enhancing well-being. Treat our patients with courtesy, dignity and respect at all timesand expect the same in return.

For our Practice and locality

Work collaboratively and in partnership with the CCG, Federation and local practices to strengthen community links and respond to local, regional and national initiatives that ultimately aim to improve the health of our patients and the local population. Smart use of technology to improve the efficiency and effectiveness of the patient journey. Be proactive in clinical research to enable a greater understanding and treatment of disease.

For out Practice Team

We aim for our staff to feel valued and appreciated for their skills and dedication, and to work as a flexible, responsive unit that enhances our colleagues abilities to perform their roles. We aim to promote best practice by staying up to date with advances in an ever-changing field, and encouraging continuous education and professional development of all members of the practice team. We aim to be a centre of excellence for training of medical students and GP registrars. Job description

Job responsibilities

JOB DESCRIPTION

POST: DISPENSING ASSISTANT

ACCOUNTABLE TO: PRACTICE MANAGER

SUMMARY

Assist in the preparation and dispensing of prescription medications Record and monitor stock Handle patient queries and requests in a professional and efficient way To carry out all day to day tasks or activities to ensure the smooth and efficient running of the dispensary

DUTIES & RESPONSIBILITIES

DISPENSING MEDICATION

Receive and record all supplier deliveries including controlled drugs

Check invoices and liaising with suppliers on inaccuracies

Process repeat medication requests to include printing, assembling and packing according to standard operating procedures

Maintain full and accurate records of all dispensing transactions

Pass on queries to GP regarding requests for unauthorised medication

Issue prepared medication to patients again in line with standard operating procedures

Ensure that drugs are received and stored in an appropriate manner

Ensure that refrigerated items are stored at the correct temperature

Operation of efficient stock control as fits the needs of the dispensary, with the aim of ensuring continuity and availability of supply to patients while minimising waste

Maintain a clear working area and ensure all dispensary equipment is kept clean and in good working order

Dispose of returned medication

CASH & PRESCRIPTION HANDLING

Collect and record prescription fees received

Check entitlement to prescription fee exemption

Calculate and collect private prescription charges

Collate and count prescriptions by GP and exemption status ready for monthly submission to Prescription Pricing Authority (PPA)

Reconcile daily cash and card takings to till and report any errors to the Practice Manager

Maintain electronic spreadsheet record of prescription numbers and amounts received

Securely store all prescription forms

Ensure the back of prescriptions is completed fully and accurately to minimise financial losses to the practice

DELIVERIES & DOSETTE BOXES

Working with colleagues, assemble, check and seal dosette boxes for patients

Compile automatic repeat medication for deliveries each week

Stand in for delivery driver during periods of leave

ADMINISTRATION

Complete records of blank prescription forms received and disptributed

Comply with the standard operating procedures (SOP) for recording receipt and dispensing of controlled drugs

With colleagues review and update all dispensing SOPs when needed and at least annually

Attend practice meetings as representative of dispensary staff

Attend dispensary team meetings

INFORMATION TECHNOLOGY

Use practice clinical software (EMIS) to record all dispensed medication

Use Dispens-IT to label medication

With colleagues, maintain the Dispens-IT stock database

Troubleshoot problems with Dispens-IT with assistance from helpdesk

Report errors and problems with EMIS to Practice Manager

HEALTH & SAFETY

Keep work spaces clean and reduce risk of contamination of medication

Maintain high standards of personal hygiene, in particular with regard to handwashing and handling medication

Identify risks involved with work activity and carry out task in a way that manages those risks

Be familiar with spillage control procedures and undergo training in such

Carry out correct cleaning of equipment to ensure risk of contamination is minimised

PERSONAL & PROFESSIONAL DEVELOPMENT

Participate in any training programme as deemed necessary for the performance of the role

Undertake NVQ2 is dispensing services and complete this within 2 years of commencement of employment

Participate in annual appraisal including the completion of a self-assessment

OTHER DUTIES

Since general medical practices are run very much as a team, during any working week all staff will be expected to undertake an equitable amount of other duties such as the posting of mail, delivering medications to outlying collection points, and any other duty which the Practice Manager or Doctors may reasonably request. These duties may increase during times of sickness, emergency and holiday absence and the post holder will be expected to T undertake duties as may be determined from time to time commensurate with the range of activities described above.

This job description is not exhaustive and will be reviewed and amended, with the postholder, when necessary.

Person Specification

Qualifications

Essential

5 GCSE qualification as a minimum Commitment to achieving NVQ Level II in Pharmacy Services A commitment to continuing development and training

Desirable

Customer Service qualification

Experience

Essential

Customer service experience IT experience as a major part of role Cash handling experience

Desirable

Previous work experience within a dispensing doctor Stock control and ordering experience Experience of handling medication

Skills

Essential

Ability to follow procedures Keyboard and IT skills Understanding of Excel spreadsheets A flexible attitude to working, respond willingly to the demands of a busy dispensary Ability to prioritise tasks and meet deadlines

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