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Customer Service Administrator Pensions

3 months ago

StratforduponAvon, Warwickshire, United Kingdom BES Group Full time £23,000
The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services.

We've gone from strength to strength over recent years, as a result we are hiring a Client Relationship Administrator to join our Vulcan Inspection Services team, based in Stratford Upon Avon.

The roles key objective is to be part of the NFU Mutual Account Team and ensure one of our largest clients receives the highest level of service.

We love working with people who think like we do and as a Client Relationship Administrator, you will be responsible for delivering an outstanding service and be a key contact in the team.

This role is a 6 month fixed term contract.

You will be working as part of the NFU Mutual Account Management Team to ensure the client receives the best service.

Reporting into our Account Director, you will be a key contact for customers, agents, underwriters and our Engineer Surveyors, and you will be responsible for ensuring all queries (phone, email and face to face) are managed through to resolution.

You will use our CRM system to create and maintain customer contracts and will become an expert in our innovative new inspection portal.

Creating and maintaining customer records and contracts on our CRM system and our NFUM Engineering Inspection Portal
Providing outstanding Customer Service and managing all queries through to resolution
Supporting growth and development activities for engineering inspection and across the BES Group's additional services
Working with our customers to resolve complaints in line with the FCA guidelines
Building and maintaining excellent relationships across NFU Mutual, and providing excellent service at all times
Developing excellent internal networks with key BES Group stakeholders in order to influence our service proposition
Supporting the Account Director with all administrative and planning tasks
Competitive salary of £23,000 (dependent on experience)
A comprehensive training programme
We offer a flexible working approach, with 2 days being in the NFUM office in Stratford Upon Avon (you must have suitable wifi, and provide your own office set up at home)
A day to celebrate just you, with your birthday off
Option to buy extra holidays for special events
Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
The support of a superb employee assistance programme
Up to 10% pension contribution
Offer experience in a customer service role; with email, phone and face-to-face experience
Previous knowledge of a CRM system
Have the enthusiasm to deliver a refreshing customer experience, every time
A flexible and adaptable approach (some UK travel maybe required)
Offer solid Microsoft Office skills
We're all about diversity and inclusion and that means we want our people to be themselves.