Receptionist / Care Navigator (30 Hours P/w)

7 days ago


Waltham Cross, Hertfordshire, United Kingdom Primary Care Careers Full time

About the Role:


Warden Lodge Medical Practice is recruiting a receptionist to join our busy team on a part-time basis, working 30 hours per week.

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.


The main responsibilities of the role include:

  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answering the telephone, promptly.
  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:


Warden Lodge Medical Practice is a training practice, serving a patient population of 10,000, and part of a four practice PCN.

**Disclosure and Barring Service Check
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