Deputy Duty Manager
1 week ago
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This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.
Purpose of the Role
Motivated, enthusiastic, driven security professional - does this sound like you? StarCity Entertainment have an exciting job opportunity for a Deputy Duty Manager working within our centre's security team.
Star City Entertainment Centre in Birmingham isa diverse, busy, vibrant place of work that hosts an array of eateries, attractions and one of the largest cinemas in Europe that can all be enjoyed by the whole family.
- To provide a safe, clean, and welcoming environment for our guests, staff, and contractors
- Customer service experience to our customers
- Lead the Duty Assistant Team
- Facilitate what the Duty manager requires in their absence
- In line with the DM strategy plan, Complete & manage the deployment of Duty Assistants
- To complete tasks as directed by the Duty Manager & Centre Management Team
- To ensure full compliance with Health & Safety Policy for the centre
- Supporting the centres Operation with adhering to the company process and procedures
- First point of contact with site incidents
Key Responsibilities
- _Reports to the Duty Manager and Centre Management Team_
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- Ensure that all incidents, H&S issues are recorded & logged
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Report any H&S issues to Centre Management and act accordingly
- Ensure visitors & contractors fully comply with site procedures
- Follow lost property procedures for items of lost property found onsite
- Attending site incidents in an effective way
- Key Communication via radio with colleagues and the Operations Centre
- Report writing
- Key customer service skills to support our customers
Skills, Knowledge, and Experience
- Ensuring that you are proactive
- Prioritising workload
- Excellent verbal and written Communication skills
- Problem solving and reporting back with any issues
- Key decision making
Job title
Deputy Duty Manager
Site Name and Location
StarCity, Nechells, Birmingham, B7 5SA
Working Hours
Full time working hours, 36 Hours per week, fully flexible, shift time pattern is 15:00 - 00:00
4 on 4 off rota.
Salary
£11.33 per hour, overtime available.
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