Assistant Imaging Access Manager

1 week ago

Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

Job summary

We are looking for a dynamic individual to take on this role as the Assistant Access Manager for Imaging. This is an exciting opportunity to support the service with a number of service developments in the coming year.

The administrative team are integral to the department and work closely with a wide range of specialist clinical staff.

This role would suit an experienced administrative staff member who is looking to develop their skills in a supportive environment leading and managing a team of administration coordinators and receptionists to meet operational targets and deliver a high standard of care to patients.

As a member of this team you will have an opportunity to be a part of an expanding service. You will also be involved in organising patient journeys through the diagnostic process for the various client groups.

You will work closely with other members of the clinical team as well as coordinators from other services.

For an informal discussion please contact Nesha Patel (Elective Access Manager) on

Main duties of the job

Manage personal workload to meet both corporate and personal deadlines.

Prioritise workload in a way that enables the delivery of both important and urgent tasks.

Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated.

Organise daily staff briefings and Imaging utilisation meetings. Organise other meetings as appropriate. To keep up to date minutes of all meetings.

To attend MDT and other utilisation meetings as required.

Have key up to date knowledge of all targets and processes relating to the patient pathway process for suspected and diagnosed cancer patients and other urgent referrals

*Please see the attached Job Description and Person specification for more information on the role requirements and duties.

About us

The RNOH is proud to be a diverse & inclusive organization, representing people from a wide group of ethnicities, gender identities, sexualities, disabilities, ages, religions and beliefs. The Trust is committed to ensuring that it is a place where our staff, patients and visitors feel included, represented and receive the support that best meets their needs.

We are a Level 2 Disability Confident Employer. If you have a Disability (including conditions that affect your mobility, senses, mental health, neurodivergence or long-term health) and require support to make the workplace accessible, we will make reasonable adjustments to support you. Therefore, we encourage you to declare your disability, identify what support you need and we will make the workplace accessible to your needs.

We are an organisation that supports flexible working and are able consider and offer a range of flexible working practices. Depending upon the nature of your role, this can include hybrid home working, part-time roles and job shares.

Job description

Job responsibilities

Please see the attached Job Description and Person specification for more information on the role requirements and duties.

Person Specification

Knowledge and Experience Qualifications / Training

Essential

Extensive specific administrative knowledge gained by education or relevant experience equivalent to Degree level. Excellent IT skills Experienced knowledge of waiting list management Experienced knowledge of PAS Experience of using computerised data systems Experience of using information systems Understanding of patient pathways Experience of Staff Supervision

Desirable

Full range of administrative experience within the NHS - minimum two years. Previous experience of working within the NHS Knowledge of national NHS access targets Understanding of medical terminology Knowledge of operational running of imaging services

Planning & Organisational Skills

Essential

Ability to make decisions, organise and priories a varied workload, to use own initiative and work unsupervised Ability to plan work for self and team prioritising key Robust and persistent in pursuit of organisational objectives and maintaining personal credibility

Desirable

Ability to prepare clear and accurate information

Responsibility for Equality, Diversity and Inclusion

Essential

Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Skills and Abilities

Essential

Able to work in a team Able to use own initiative Excellent communicator Able to work autonomously Excellent Customer Service skills

Desirable

Confident in making difficult decisions and influencing others

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