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Salford, Salford, United Kingdom University of Salford Full time{"title": "CRM Configurator Role Overview", "content": "About the RoleThe University of Salford is seeking a skilled CRM Configurator to join its Directorate of Student Success, Administration and Support Services (DSSAS) team. As a key member of the CRM team, you will play a crucial role in delivering further enhancements to the student journey.Key...
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Salford, Salford, United Kingdom University of Salford Full time{"title": "CRM Configurator Role Overview", "content": "About the RoleThe University of Salford is seeking a skilled CRM Configurator to join its Directorate of Student Success, Administration and Support Services (DSSAS) team. As a key member of the CRM team, you will play a crucial role in delivering further enhancements to the student journey.Key...
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CRM & Loyalty Specialist
3 months ago
Customer Complaints Specialist
We are looking for a Customer Complaints Specialist to join our team in a permanent full-time position with hybrid home and office working options available. This is not a fully remote role. At our company, we are dedicated to leading the healthcare insurance market and enhancing wellbeing for all individuals.
- Investigate escalated complaints and evaluate evidence to determine a fair outcome for customers.
- Engage with customers, review calls and documents, and refer specialized subject matter, such as medical reports, to the relevant teams for evaluation.
- If there was an error, you may need to apologize, process a claim, or offer compensation, and you will be responsible for making the appropriate decision.
- Communicate resolutions to customers over the phone and send follow-up letters to confirm details once investigations are completed.
Required qualifications:
- Prior experience in handling complaints and familiarity with the Ombudsman Services and industry regulators.
- Experience in a regulated environment by the Financial Conduct Authority (FCA), demonstrating proficiency in complaint management and exceptional customer service.
At our company, we offer the Viva global wellbeing program covering all aspects of health, including mental, physical, financial, social, and environmental wellbeing. We promote flexible working arrangements and provide various family-friendly benefits. Some of the benefits you can expect include:
- 25 days of holiday time with options to increase based on tenure and the ability to buy or sell holidays.
- Bupa health insurance as a benefit.
- Enhanced pension plan and life insurance coverage.
- Annual performance-based bonus.
- Access to onsite gyms or local discounts if there is no gym available onsite.
- Additional perks and online discounts.
As a health insurer and provider, everyone in our team shares the common goal of helping people lead longer, healthier, and happier lives to contribute to a better world. We promote inclusivity, diversity, and believe in our staff reflecting the diversity of the communities and customers we cater to.
At Bupa, we encourage our staff to embrace their uniqueness, and we are committed to inclusion and equality. As an employer that supports Disability Confidence, we guarantee an interview to all disabled applicants who meet the minimum job criteria. This is a full-time position.
