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Retail Sales Advisor

4 months ago


Norwich, United Kingdom Travelex Full time
Tesco Travel Money Advisor – Tesco Bank, Norwich – Part Time

Job Type: Permanent, Part Time

Hours per week: 18 hours

Salary: £12.50 per hour + Monthly Bonus

Working Patterns:
  • This job is ideal for individuals who are fully flexible and can work various shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:
  • A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
  • A variety of employee discounts provided by Bravo Benefit
  • Flexible hours and shift patterns to accommodate different lifestyles with opportunities for overtime
  • 25 days holiday (pro-rata). Bank holidays and the chance to earn more days the longer you are part of Travelex, along with the option to sell days
  • Opportunity to receive a monthly bonus on top of base salary for achieving targets
  • Pension with a reputable Pension Provider – Scottish Widows.

Experiencing a Career Standstill?

Exchange your current job for a new opportunity with endless destinations at Travelex. Travelex attributes its growth to its dedicated staff who strive to deliver exceptional results, service, and positive experiences to customers daily. If you are passionate about providing outstanding service, love to travel, and enjoy sharing knowledge, we want you as our next Travel Service Partner (RSA). As a crucial member of the Tesco Team, you will be at the core of a vibrant Retail environment, assisting retail customers with Foreign Exchange options to ensure a great start to their travel.

What will you be responsible for?
  • Nurturing relationships with customers to understand their travel and currency needs and customizing their experience based on their destination
  • Establishing yourself as a travel money ambassador and a trusted advisor, offering support and advice on great Travelex products and services
  • Processing all foreign exchange transactions accurately and efficiently by engaging with customers
  • Achieving key performance goals related to procedures, operations, and customer service
  • Handling daily online FX requests and deliveries with attention to detail
  • Implementing best practice legal and regulatory standards while adhering to Travelex compliance procedures

Requirements:
  • You should be comfortable with handling large amounts of cash and dealing with various currencies daily
  • You will be using computers, in-house till systems, and ordering systems regularly. Although full training will be provided, basic understanding will be beneficial
  • You should possess strong communication skills and the ability to build relationships with people
  • You must have the drive to make a difference, enjoy your work, care about the impact you create, and prioritize customer satisfaction

Interview Process:
  • Step 1 – Review of application by Talent Acquisition Partners or Bureau Managers, followed by an initial screening call
  • Step 2 – Online interview with a Talent Acquisition Partner, including insights into Travelex and the role, along with a numerical and accuracy test
  • Step 3 – In-person visit to the bureau for a face-to-face meeting with the Bureau Manager
  • Step 4 – Offer to join Travelex or detailed feedback if unsuccessful

About Travelex
We are a leading provider of foreign exchange services, established in 1976. Our success is attributed to our dedicated team and commitment to simplifying customers' access to international money. Join us on this exciting journey and be part of the Travelex Team.

We promote diversity and are an equal opportunity employer. We value inclusivity and do not discriminate based on various factors.

We look forward to welcoming you to our team