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Senior Host/hostess

3 months ago

London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time
Summary

SENIOR HOST/HOSTESS - THE MONTAGU RESTAURANT

Salary:
£25,200 + Service Charge

Just some of the benefits you will enjoy as a Senior Host/Hostess

  • Uniform provided and laundered complimentary
  • Complimentary meals on duty
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  • The Churchill also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries and is recognized as a UK Great Place to Work Company
  • And lots, lots more

What you will do as a Senior Host/Hostess

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference.
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
  • Answer incoming calls to the restaurant and provide appropriate service.
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
  • Tend to special Guest needs and requests.
  • Observant to Guests' needs throughout dining experience to ensure they receive high quality service.

About Hyatt Regency London - The Churchill


Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square.

With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike.

Dining options include seasonal British dishes and Afternoon Tea at The Montagu and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the Hyatt family which has 1100 hotels in over 70 countries and is recognised as a UK Great Place to Work Company