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Ict Support Apprentice

3 months ago

West Malling, Kent, United Kingdom Just IT Recruitment Full time

An award-winning IT service provider is seeking an IT Apprentice


They have designed a clear development path to be proud of, enabling their colleagues to grow the careers they deserve.

With support, commitment & hard work, they have seen our colleagues achieve promotions & movement inside & around their business, and an opportunity has now arisen within their Channel Services team for a Level 1 Support Analyst.


Key Duties:

  • Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction
  • Reviewing tickets created by clients, including categorisation and routing
  • Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
  • Liaising with vendors, suppliers and internal teams to resolve technical issues
  • Continuously learn the latest technical best practices
  • Escalation of tickets to L2 and as necessary L3 and vendor specific resolver teams as per our escalation process

About you:


To be an ICT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £15,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required:

  • IT skills
  • Problem solving skills
  • Team working
  • Excellent customer service
  • Tech savvy
  • Strong written skills

Next steps:

After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Reference code:
JT1217
Type of role

Apprenticeship Role

Discipline

IT Apprenticeship

Salary Range

Up to £15k

Location

West Malling