![The Warren House Veterinary Group](https://media.trabajo.org/img/noimg.jpg)
Client Care Assistant
2 weeks ago
We are looking for a friendly and personable Client Care Assistant to join our team at Warren House in Kent.
Roles and responsibilities
You will need to prove IT and telephone skills. Previous experience of working in a veterinary practice is desirable but not essential as full training will be given. You do need to be confident in dealing with the public in a busy environment.
The role will include meeting and greeting clients, answering phone calls, booking appointments using a diary management system, general administrative work, and stock control and cleaning of public and clinical areas.
At times this is a very emotive environment and you will need to be a calm and supportive presence for our clients.
The earliest shift start time is 8am, and the latest finish would be 7.45pm on weekdays.Weekend hours vary and currently we are open on Saturdays only either 8.45am to 12.45pm or 8.45am to 4.45pm, dependant on the branch.
If you are a friendly, caring and compassionate person who has excellent communication and administration skills we would like to hear from you.
Hours and package
- Parttime, Permanent
- Salary: £9.53 per hour
Experience
- Administrative Assistants and Receptionists: 1 year (preferred)
- Licence/Certification
- Driving Licence (preferred)
Benefits
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Ecar salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About us
The Warren House Veterinary Surgery first opened in 1982 at the Rochester site.
Since starting the business, it has continually grown and is now a group of four small animal practices based in the Medway Towns.
Some of our teams have been with the company since it opened almost 40 years ago, and we have both full and part time associates as we have quite a flexible approach and understand that work needs to fit in around life.
Currently we have 8 Vets on the team, 18 RVNs, 3 VCA's and 15 Client Care team members across the group to help meet the needs to our customers.
Our Practice strives to deliver a very high standard of care to our clients and their pets and to deliver exceptional customer service.
We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Job Type:
Part-time
Part-time hours: 20-35 per week
Salary:
£9.53 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Relocation assistance
- Sick pay
- Store discount
- Wellness programme
Ability to commute/relocate:
- Rochester, ME1 2PR: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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