Senior Application Support Analyst

2 weeks ago


Coventry, Coventry, United Kingdom Appcastenterprise Full time

Do you love new challenges? Are you excited about new technology experimentation? Are you looking for a new challenge that stretches your talents? Then this could be the role for you.


Main Tasks

Support

  • As required, provide timely communication to users on the status of their service requests and incidents.
  • Prioritise and schedule assigned support activities and tasks.

Senior Responsibilities

  • Help to provide training and support to the Application Support Analysts.
  • Help to prioritise the workload of the team.
  • Cover for the Business Systems Manager when they are on leave.
  • Engage and support with onboarding systems in to the business systems team.
  • Auditing access to systems and working with Audit departments to review access
  • Engage in Change control process for system changes
  • Be a point of escalation for system outages engaging with suppliers to get issues resolved in a timely manor
  • Carry out Patch management and server upgrades where required while keeping disruption limited
  • Help to provide training and support to the Digital Services Staff where required.

General

  • Understand and comply with the organisation requirements, processes, procedures and policies.
  • Share knowledge and expertise with others, coaching and supporting team members as required.
  • Perform other duties as assigned by your line manager.
  • Undertake knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid.

Why Cygnet? We'll offer you

  • Strong career progression opportunities
  • Expert supervision & support
  • Employee referral scheme
  • Pension scheme
- "Cycle to work" scheme & employee discount saving


This job description is an outline of the key tasks and responsibilities of the role and is not intended as an exhaustive list.

The job may change over time to reflect the changing needs of the business, as well as the personal development needs of the postholder.


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