Design Services Designer
2 weeks ago
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.
We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal.
Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
Designing user journeys and artifacts such as service blueprints
Building prototypes to test solutions and ideas
Talking about digital products and the GDS Service Standard in a way that people understand
Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user
Experience helping the user-centered design team to work effectively together
Service design techniques, for example blueprinting, future blueprinting, rapid ideation
Planning and running workshops with stakeholders, end users and/or front line service providers
Leveraging metrics and user feedback to define and refine services
We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Experience advocating for fully accessible and inclusive services
Taking a proactive approach to diversity, equity and inclusion internally and with clients
The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing
Experienced in using Sketch, Figma, Invision or similar design tools
details of the evidence required to apply may be found on the government website Gov.
Be part of exciting project work that is making a difference in society
access to LinkedIn Learning, a management development programme, and training
24/7 confidential employee assistance programme
Flexible Working
- including home working and part time
office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
2 paid days per year to volunteer in our local communities or within a charity organisation
Pension
- Discretionary Company Bonus
Life Assurance
- Private Medical Insurance
- Worldwide Travel Insurance
- Enhanced Maternity and Paternity Pay
- season ticket loan, cycle to work scheme
For a full list of benefits please visit our website ( )
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