Snr Billing Analyst

1 week ago

City of London, United Kingdom Talentedge Full time

My client, a renowned business based near
LIVERPOOL STREET STATION, is seeking an accomplished
SNR Billing Analyst to join them whilst they enter an exciting phase of growth.

This is an amazing time to join this household name

THE ROLE

  • Assisting the Billing Manager on all group billing
  • A key contributor in the migration and establishment of the new billing platform and its ongoing success
  • Working in a fastmoving environment for a PE backed company with a philosophy of building exceptional excellent customer and employee experience
  • Working simultaneously on a number of legal entities and ensuring that each are accurate
  • A key and visible team member

DUTIES

_Billing Cycles _

  • To work on defined monthly billing cycles in accordance with an agreed timetable using "Call Detail Records" (CDR)
  • To assist in ensuring that all billing cycles go out in accordance with the above agreed dates
  • To run all Credit Notes having obtained the appropriate management sign off
  • Raise invoices during billing in multiple currencies
  • To ensure that each invoice line is coded in an appropriate manner that is consistent with the Product Hierarchy and Chart of Accounts
  • To ensure that billing runs are at agreed accuracy levels e.g. 98% accuracy
  • Reconciling thirdparty invoices for onward invoicing

_Other _

  • To interface with Credit Control and the business on any billing queries
  • To own the correct set up of new client and matter tariff's in line with the group policy
  • To liaise with sales personnel to ensure commercial contracts are properly processed into billing
  • Carry out tariff data cleansing activities, managing global and single updates to rates structures and customer setups
  • Deal with any problems or queries that may arise in the billing/invoicing process
  • To identify trends of queries coming into the billing mailbox, working closely with the billing Improvement Supervisor to fix root cause issues
  • Liaise directly with customers to ensure a smooth and orderly process
  • Work closely with provisioning and Operations to ensure that new business goes live and that ceases are processed accurately and on a timely basis.
  • Producing adhoc invoices/credit notes as and when required

_Strategic _

  • To identify any system or process gaps and make positive contributions to improve the overall efficiency of billing

THE IDEAL CANDIDATE

  • Job knowledge
- some standard knowledge of telecommunications provider product and billing

  • Knowledge of billing using CDR (Call Detail Records)
  • A numerate person with strong attention to detail, whilst still being able to see the big picture and sense check outputs against a wider business knowledge
  • Skills and Aptitudes good Excel skills (to intermediate level at least), ability to multitask, ability to work to and meet deadlines. Ability to communicate effectively at all levels within an organisation (essential). Good telephone manner (essential)
  • Skills and Aptitudes _
  • Excellent attention to detail
  • Ability to communicate effectively with the whole company in a consistent and positive manner
  • Have an analytical mind and able to work well under pressure
  • Good eye for detail and highly accurate
  • Good problem solving skills in the face of adversity
  • Good customer service skills and willingness to learn

APPLY TODAY FOR THIS GREAT ROLE

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